Notes
Notes - notes.io |
CB: (267)320-2024
Acc: 8499100215415638
Issue/Resolution: wants to switch old box for a new one, educated cx to pick it in local stores or through shipping-cx wants to pick-up, provide the store address and schedule, issue resolved
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Roj talked to Kamiren Miller
CB: (443)244-2082
Acc: 829940001037179
Issue/Resolution: modem activation, bulk account and no internet subscription, cx wants to get a callback by 10:30,EOC, endorsed to support
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Roj talked to Helen Sofronas
CB: (978)914-5765
Acc: 8773103760661439
Issue/Resolution: transferred call for phone activation but call got disconnected and no interaction happened, EOC, endorsed to support
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Roj talked to Ralth Beckett - ACP
CB: (740)338-9508
Acc: 8993212050148207
Issue/Resolution: cable box activation, cx wants a tech appointment on set of the call, issue resolved
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Roj talked to Jeffrey Leblanc
CR Ticket #CR080934491
CB: (774)392-3594
Acc: 8773105140846473
Issue/Resolution: cable box activation, ran itg for activations-receiver not compatible with main box, shipped cx an X1 main box and waived the charges, issue resolved
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Roj talked to Jazmin Mack
CB: (302)510-5498
Acc: 8499100530973006
Issue/Resolution: has issue with tech appointment, technicians came earlier as scheduled and she's not at home, manual tc, issue resolved
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Roj talked to Phyllis Anderson
CB: (215)801-9773
Acc: 8499101680847081
Issue/Resolution: cx wants to have a discount on services, educated cx about ACP and shared an article on how to enroll for ACP, EOC
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Roj talked to Chanel Hamm
CB: (443)804-1755
Acc: 8299400421755443
Issue/Resolution: cx wants to move to a new address and wants a tech appointment to set up everything, disconnected call just before the call was transferred, endorsed to support, EOC
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Roj talked to Kaytlynne Nastelli
CB: (223)269-8897
Acc: 8993111460199398
Issue/Resolution: cx wants to make changes on account (phone number and email) but call was unverified, educated cx that she can use xfinity my account app or go to the nearest local store to update personal information on the account, customer disconnected the call just before the recap,EOC
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Roj talked to Tykia Higgins - xm pitch, wants to just get it from the store who offered her first
CR Ticket #CR080963207
CB: (443)633-5821
Acc: 8299400441886020
Issue/Resolution: modem activation, ran itg for activations, set up wifi name and password, check connections by trying to visit website and applications and connecting tv, issue resolved
kay18
higgins27
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Roj talked to Bill Ashtone
CB: (860)510-2609
Acc: 8773403950000392
Issue/Resolution: cx ordered an upgraded box but received the same box, offered to cx to just ship a new one but cx said not to and he'll just visit the local store to return the equipment and ask for a new one if he wants, EOC
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Roj talked to Dorothy Gray
CB: (475)209-6670
Acc: 8773404134017294
Issue/Resolution: modem activation, cannot add cx device to account, created a tech spot and informed the cx but cx wants to talk to supervisor, endorsed to support, EOC
CM MAC-589630C83CC1
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Roj talked to Martin Bobkin
CR Ticket #CR080977965
CB: (732)600-4536
Acc: 8499051940124021
Issue/Resolution: phone has dial tone and can make calls but cannot receive calls, ran itg for has dial tone but can't make and receive calls, transfer to port in department, EOC
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Roj talked to Alfreda Johnson - xflex sale
order no:1001650528782096
CR Ticket #CR080986176
CB: (301)366-6968
Acc: 8299420621545956
Issue/Resolution:2 flex box activation-XRE 10000, added a new xflex outlet in the account, ran itg for activations, issue resolved
1st cable box is confirmed to be active but on the 2nd box cannot confirm right away because the TV automatically turns on and off, call got disconnected while waiting for cx confirmation if 2nd box is activated, endorsed to support
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Roj talked to Camilo Cuapio
CB: (203)997-8556
Acc: 8773404134017179
Issue/Resolution: modem activation, educated cx that the service adress still belongs to the old tenant and given her options to update the account, wether to contact the old tenant or go to the local store, EOC
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Roj talked to Daejhele Rousseau - xm pitch not interested
CR Ticket #CR080994624
CB: (617)319-3081
Acc: 8773103190827451
Issue/Resolution: modem activation, ran itg for activations and routed to technician appointment, issue resolved
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Roj talked to Diana Diaz
CB: (732)586-0734
Acc: 8499053520535410
Issue/Resolution: cx wanted to confirm the last 4 digits of her account number and wanted to know if she can pick-up equipments in the local store and wanted to confirm the total bill monthly, EOC
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Roj talked to Clinton Shoop
CR Ticket #CR081005790
CB: (717)712-4052
Acc: 8993111050017323
Issue/Resolution: modem activation, ran itg for activations, set up wifi name and password, checked connections, issue resolved
Shoop1
Shoop1563
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Roj talked to Chance Brockett
CB: (860)383-5106
Acc: 8773402040042455
Issue/Resolution: wants to disconnect tv services, transferred to disconnect services department, EOC
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Roj talked to Eugene Koranteng
CR Ticket #CR081015068
CB: (856)308-0124
Acc: 8499051710282686
Issue/Resolution: modem activation, ran itg for activations, issue resolved
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