Notes

->caller:evan
acc:8299700051777033
issue:modem activation routed to technician appointment
callback:814 571 8265
steps taken: completed service order, ran itg routed to tech visit - educated customer. scheduled today march 12 @ 10-12am.
#CR080658930
pitch: yes, but already happy
===============================
->caller:omar
issue:internet stopped working before paying bill.
callback:434 270 2850
steps taken:ran activation itg
#CR080666884

pitch:yes, no
acc:8299600810750489

829 Hardy Dr Apt C, Charlottesville, VA 22903
kadija mohamed - auth user
===============================
->caller:kevin
issue:just got cable box from the store, only
getting basic local channels
callback:617 699 8367
#CR080671170
steps taken:ran itg routed to tech apointment 3/20 @ 1400-1600

pitch:yes, as his wife first
acc:8773102260318417
===============================
->caller:jasmine
issue:flex needs to be added to account and activated, while mid call customer offered to have it replaced from the local store instead
SN:TM0475199159
MAC:641236EA065F
callback:215 908 1450
steps taken:attempted adding device in the biller, agreed and educated it would be better if she got it replaced

pitch:yes, not interested
acc:8993110911820370
===============================
->caller:mark
issue:own modem needs to be added and activated
callback:267 738 5771
steps taken:added and activated device but netgear still not working, educated customer that everything is working and he confirmed that he can also see the device on the xfinity app and it is online on both our ends, advised that they need to contact netgear support
#CR080685335
pitch:not eligible
acc:8499100025170902
8499100027540920
===============================
->caller:richard
issue:modem activation
callback:4132625079
steps taken:ran itg routed to tech visit 3/15 @ 10:00-12:00
#CR080690148
pitch:no
acc:8773110180557550
===============================
->caller:tyler
issue:asked why simplisafe home services camera cant connect to xfinity wifi
callback:570 294 9281
steps taken:educated that they can only connect xfinity home services and not other home security providers cant connect with wifi

pitch:hang up right away
acc:8993112700018471
===============================
->caller:luis CALLBACK
issue:inquired about the bmd
callback:336 589 0215
steps taken:educated customer about bmd
pitch:yes no
acc:8299600781173554
===============================
->caller:moses
issue: new x1 activation
callback:973 861 1801
steps taken:ran itg educated customer to go through activation process
#CR080711175
SN: MA1603EFH683
pitch:yes no
acc:8499053141631507
===============================