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issue: wants to enable his flex box
resolution: call got disconnected. endorse to support. eoc
pitch: n
account no: 8993208880269221
best callback no: 412 740-7403
ticket: n/a
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spoke to: donna
issue: wants to hook up her 2.5 giga instead of 5.0 giga in her internet.
resolution: transfer to prepaid department
pitch: n
account no: 8299310040507523
best callback no: 304 820 6278
ticket: n/a
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spoke to: mary
issue: modem activation / remote programming
resolution: ran itg. did a diagnostic check. sent signals. create a new wi-fi name and password. cx confirmed that she can browse to her websites. programming her xr16 remote and cx confirmed that it was working good and can access the voice guidance. eoc
pitch: n
account no: 8993206991067666
best callback no: 304 709 1282
ticket: CR080668004 / CR080670704
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spoke to: julie
issue: activate cable box
resolution: ran itg. remove the old equipment from the biller. add the new cable box. issue resolved. eoc.
pitch: n
account no: 8773202480091206
best callback no: (603) 236-6450
ticket: CR080675384
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spoke to: marybeth
issue: remote issues
resolution: ran itg. cx confirmed power, channels, volume button are now working fine. issue resolved. eoc
pitch: n
account no: 8299610451346299
best callback no: 703 244 5404
ticket: CR080678120 /
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spoke to: peter dunne
issue: no dial tone
resolution: ran itg. the number completely registered. educate the cx to wait for the tier 2 department to further assist him with his concern. issue resolved. eoc
pitch: n
account no: 8499052380903965
best callback no: 732 864 6034
ticket: CR080681478
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spoke to: marie
issue: cable box activation
resolution: ran itg. did diagnostic check. sent signals. xfinity remote is not still working. educate the cx to go to the nearest local store to change her remote. the 1st itg that I have runnewas not pasted because I restarted my einstien 360 due to white screen issue. issue resolved. eoc
pitch: n
account no: 8773100740105842
best callback no: 617 771 7929
ticket: CR080690900 / CR080694245
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