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acc:8299700044073284
cb:
(202) 436-4503
issue: internet activation, have a pending service order, cfonnot add the device in inventory.
reso: no itg , created a techspot ticket.
pitch : not interested.
889e68fe9dcf
****************************************
jonil talk to: lesly
acc:8773500211212581
cb:(802) 355-2265
issue: internet activation, the modem is not in the inventory
reso:add the modem first then, ran itg, issue ressolve
CR Ticket #CR080671981
pitch:in a hurry
5ce30e5c0d1f
Boys2112
boys2112
******************************************
jonil talk to:james
acc:8773102210027795
cb:(339) 222-2330
issue: no dial tone
reso: register the number using XPG, ran activation itg, then no dial tone itg, but the issue is still not resolve , transfer to CDV technical
CR Ticket #CR080674769
CR Ticket #CR080676177
pitch:already have a provider
44:1C:12:C8:5E:97
5083580195
Make/Model TECHNICOLOR CGM4140COM
******************************************
jonil talk to:james
acc:8773102210027795
cb:(339) 222-2330
issue: no dial tone
reso: register the number using XPG, ran activation itg, then no dial tone itg, but the issue is still not resolve , transfer to CDV technical
CR Ticket #CR080674769
CR Ticket #CR080676177
pitch:already have a provider
44:1C:12:C8:5E:97
5083580195
Make/Model TECHNICOLOR CGM4140COM
******************************************
jonil talk to: amdrew
acc:8499052380450553
cb:732) 241-1126
issue:internet activation
reso:add the device on the biller , after that the costumer want to replace his modem so i convince him to troubleshoot but the costumer want to get a new modem, mark the issue as resolve since the costumer change his modem.
CR Ticket #CR080684865
yes
0836c9b47580 cm2050v
0836c9b47581
******************************************
jonil talk to:bernadeth
acc:8773103820006211
cb:
(978) 424-8413
CR Ticket #CR080684299
issue:INTERNET ACTIVATION
reso:activate the device on the account, then ran itg, then the issue is resolve
pitch:no
******************************************
jonil talk to: christoper
acc:8993116710000064
cb:(570) 951-5953
CR Ticket #CR080688591
issue:intermitent connection
reso:ran itg , technitian appointment
pitch:yes
******************************************
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