Notes

CALLER: Ari Solomon
ISSUE: wants to activate modem and cable box but he's not at home. Cx is in a hurry and he's at work in the mean time.
STEPS TAKEN: Assured the Cx that I will be running an activation action in my tools.
TICKET: CR081082776 -modem
CR081084365 - cable box
REMARKS:
ACC NO.: 8773403711245393
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CALLER: Lisa Richardson
ISSUE: asked general questions about how she can save.
STEPS TAKEN: provided all savings option.
REMARKS: no changes made on the account.
ACC NO.: 8299400270378313
PITCH: Y
----------------------------
Disconnected call

Caller: Kyle Griffin
Issue: haven't received any email from Xfinity for confirmations.
steps taken: I asked if his internet is working then the call got disconnected before he could answer my question.
REMARKS: No changes made on the account.
Acc no.: 8993111210325012
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CALLER: Sylvia Cox
ISSUE: asked general questions about her bill
STEPS TAKEN: Provided info about her bills and payments
REMARKS: No changes made on the account.
ACC NO.: 8499100027014389
CB NO.: 8623084282 call back on 27 for XM
PITCH: Y
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CALLER: Jada Jones
ISSUE: wants to activate services but equipments were not transferred yet from her old acc.
STEPS TAKEN: Tried to complete the transfer process but having error getting through. transferred the situation to my support.
REMARKS: Support tool over the call
ACC NO.: 8299400433593832
----------------------------
CALLER: Angela Seupaul
ISSUE: modem activation
STEPS TAKEN: modem activated
TICKET: #CR081094511
REMARKS: Issue resolved
ACC NO.: 8299400433587057
PITCH: Y
----------------------------
CALLER: Win Tower
ISSUE: streaming app issue
-Rokus stick
STEPS TAKEN:
TICKET:
REMARKS:
ACC NO.: 8773102640078665
CB NO.: (617) 448-3094
call back 12:30
CMAC:
SN: rokus stick
TV app - 00101
----------------------------
CALLER: Maria Pena
ISSUE: inquired about the cancelled tech appointment. Tech said that cx wants to keep current provider but cx said it's not true.
STEPS TAKEN: rescheduled the tech visit for the customer on 3/18/2023 8 am - 10 am.
TICKET: Job no. 279250
REMARKS:
ACC NO.: 8299700044073672
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CALLER: Valerie Martin
ISSUE: wants to get the nearest xfinity store on her old address.
STEPS TAKEN: gave her the address.
REMARKS:no changes made on the account.
ACC NO.: 8773102272910292
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CALLER: David Miller
ISSUE: wants to activate flex box
STEPS TAKEN: ran ITG
TICKET:
CR Ticket #CR081109848
REMARKS: issue resolved
ACC NO.: 8299410150712606
----------------------------
CALLER: Sean Upshur
ISSUE: wants to pick up modem in the store instead of waiting for it to be delivered.
STEPS TAKEN: inforemed the cx that she can pick it up in the store since she already ordered it online and gave the nearest xfinity store location.
ACC NO.: 8993210022740424
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CALLER: Joanna Fisher
ISSUE: wants to connect her camera to 2.4 GHZ on her wifi network.
STEPS TAKEN: set a wifi name and pasword for her 2.4 GHZ network. cx can't connect her camera still so I referred her to her camera manufacurer Vimtag.
ACC NO.: 8299420530102576
CB NO.:
PITCH: N
----------------------------
CALLER: Jacqueline Reilly
ISSUE: wants to connect her new (own) modem and disconnect the old one.
STEPS TAKEN: ran ITG - modem activated
TICKET: CR081133743
REMARKS: Issue resolved
ACC NO.: 8993112750378809
PITCH: Y

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CALLER: Jessica Sarkis
ISSUE: wants to activate her own moden but it's not compatible with xfinity internet network.
STEPS TAKEN: advised cx that she have 2 options whether to get a device from xfinity or get another compatible device . cx chose to visit xfinity store instead.
TICKET:
REMARKS:
ACC NO.: 8299420661464670
CB NO.: 2624088939
----------------------------
CALLER: Sharon Howard
ISSUE: wants to activate flex boxes
STEPS TAKEN: ran ITG
TICKET: CR Ticket #CR081144289
REMARKS: Issue resolved
ACC NO.: 8299400482198442

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CALLER: Allen Beistline
ISSUE: wants to activate replacement modem but the cx is using wifi calling only while with me on the line and he's battery is almost empty.
call got disconnected eventually before we even started the activation
STEPS TAKEN: endorsed the situation to my support for a call back.
ACC NO.: 8993112280009361

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CALLER: Michael Pelepshin
ISSUE: wants to activate telephone line.
STEPS TAKEN: ran ITG
TICKET: CR081151673 i tn activation
- ran ITG for no dial tone and routed to 1 hour resolution. cx agreed.
CR Ticket #CR081159423
REMARKS: TN is registered but Mike does not have a dial tone
ACC NO.: 8499053030144448
CB NO.:
PITCH: Y
CMAC:
SN:
9C34268F8F8A - cm
9088791307 - tn

----------------------------
CALLER: Michael Rigby
ISSUE: modem activation
STEPS TAKEN: ran ITG
TICKET: CR081172413
REMARKS: issue resolved
ACC NO.: 8499100121020670
CB NO.:
PITCH: y
(801) 644-8343
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