Notes

caller: ruben
issues: cx is frustrated bc he said that technicianwas ruined his cable boc he said saaid someone again.
res: wait for the manual tc then cx disconnected the call.
cb#: (617) 820-6973
acc#: 8773103222453680
pitch: n
#CR081150975
------------------------------------------caller: nathan
issues: modem activation
res: ran itg// issue resolved
cb#: (850) 247-9426
acc#: 8993212810344385
pitch: y
#CR081100136
------------------------------------------caller: John CHAWWRYLUK
issues: wants to port in his old phone number
res: chat ecm// issue resolved
cb#:
acc#:8993210021965691
pitch: y
#CR081151347
------------------------------------------caller: angelyna pagan
issues: wants to check the technician
(339) 356-4308
res: educated the cx// later on cx said that the technician notified her that he's on the way
cb#: (339) 356-4308
acc#: 8773102421441520
pitch: y
1
#CR081151623
------------------------------------------caller: Nicolas Linaweaver
issues: remove 3 entertainments
res: issue resolved
cb#:(856) 883-0932
acc#: 8499051360048494
pitch: y
#CR081151964
------------------------------------------caller: junius
issues: lower doen his bill
res: transfer over to customner solutions
cb#:(240) 604-3758
acc#: 8299400023555340
pitch: n
#CR081152192
------------------------------------------caller: unknowhn
issues: used her identityfor account
res: transfer over to identity theft
cb#:
acc#: 8499050530636048
pitch: n
#CR081152458
------------------------------------------caller: david wells
issues: mobile activation
res: transfer over to mobile care
cb#: (732) 935-9153
acc#: 8499052210045292
pitch: y
#CR081152658
------------------------------------------caller: steven
issues: cable box activation
res: ran itg// issue resolved
cb#: 2037584523
acc#: 8773402210009359
pitch: y
#CR081136925
------------------------------------------caller: sharon
issues: wanted to port in the old phone no.
res: chat ecm// issue resolved
cb#: 7175799672
acc#: 8993114280106957
pitch:
#CR081146368

------------------------------------------caller: joseph
issues: cable box activation
res: ran itg// issue resolved
cb#: (804) 506-1306
acc#: 8299600064177355
(804) 506-1306
pitch: y
#CR081157313
------------------------------------------caller: donald hughes
issues: cx disconnected while running itg// cx is trasferred by last reps// yet cx doesn/t want anything for internet services
res:
cb#:
acc#: 8773102271509434
pitch: n
#CR081163043
------------------------------------------caller: eileen
issues: get a verification code frpom xfinity mobile
res: transfer over mobile dept.
cb#: 8299600810274936
acc#: 8499100440038775
pitch: n
#CR081178436
------------------------------------------caller: tonnette
issues: WRONG SHIPMENT FOR MAIN BOC
res: SHIPMENT ANEW MAIN BOX// waive the priority shipment fee
cb#: 4349646961
acc#: 8299600810274936
pitch: Y
#CR081184618
------------------------------------------caller: Dehavilland Jones
issues: TECHNICIAN UPDATES
res: educated the cx that ticket is still open
cb#:
(443) 742-5201
acc#: 8299400431893143
pitch: n
#CR081184415
------------------------------------------caller: DOMINIC SCARPONE
issues: mobile issues
res: transfer to over to mobile
cb#:(412) 969-6968
acc#: 8993206110125171
pitch: y
#CR081184911
------------------------------------------caller: ruth
issues: cable wires are down because of strong wind
res: provided the ticket
cb#:
(410) 542-1675
acc#: 8299400420352465
pitch: y
#CR081184185
------------------------------------------caller: Christopher Sander
issues: xfintiy flex box and tech updatess
res: educated about tech information
cb#:(570) 914-4675
acc#: 8993110911821790
pitch: n
#CR081183916
------------------------------------------caller: Daphne
issues: bill inquiry
res: educated the bills
cb#:
acc#: 8773102933415566
pitch: y
------------------------------------------caller: Wilmer Oller
issues: cable box activation
res: ran itg//
cb#: 857 261 4503
acc#: 8773102272796741
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