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cx:Ryan
an: 8993207580160086
cb#: 4128484024
issue: wants to activate his own modem
resolution: add the equipment to his account // issue resolved
ct#:
pitch:
2292
004036582084
mg7540

____________________________
cx: Robert
an: 8499050600203414
cb#: 8569065408
issue: wants to activate equipment
resolution: but upon checking his account he has a sodi while working with the ecm the call got disconnected // endorse to sup
ct#:
pitch:
____________________________
cx: donna
an: 8993208910000315
cb#: 7248252379
issue: having problem with one of her channels (hallmark)
resolution: upon checking it seems the channel is not on the package anymore since she downgraded her services yesterday // advise the customer that we will going to message her within an hour for further update since we're going to do a back up system
ct#: #CR081654825
pitch:
HALLMARK
SORRY THERE SEEMS A PROBLEM
LIFETIME
____________________________

cx: Carlos
an: 8993112220375922
cb#: 908979009
issue: wants to activate his internet equipment // the cx speaks spanish
resolution: transfer to the spanish department
ct#:
pitch:
____________________________
cx: Blair
an: 8773102520026115
cb#: 6179669448
issue: wants to activate the xfinty flex // the box has no power light
resolution: ship he cx another xfinity flex box
ct#:
pitch:
AICO
____________________________
cx:Raquel
an: 8499051640670596
cb#: 7572626914
issue:wants to activate internet
resolution: route to technician appoinment since the devices didn't come back online
ct#: #CR081658255
pitch:
3043
18:B8:1F:A4:6B:F7
____________________________
cx:Amanda
an: 8993210740109357
cb#: 7249533495
issue: wamts to diconnect the service
resolution: disconnection department is close but the cx said she's going to callback tomorrow
ct#:
pitch:
_____________________________
cx: Isaiah
an: 8299400312409449
cb#:2022767517
issue: the cx said he has an account on this service address since he just moved 1904 14th St Se, Washington, DC 20020 but I can't see that he haven't any account yet // transfer to sales department
resolution:
ct#:
pitch:
1904 14th St Se, Washington, DC 20020
_____________________________

cx: Gwendolyn
an: 8499101390414537
cb#: 6105706299
issue: wants to have a mobile data service while outside
resolution: the cx can't provide IMEI
ct#:
pitch:
ipad pro 12.9 5 th generation
16.3.1 ipad 104
ly90x72tc9
ix3w
mieoimadan
di-
353092940836083
_____________________________
cx:Robert
an:8773200812043390
cb#:6037597547
issue: wants to activate cable box
resolution: run itg // issue resolved
ct#:#CR081664860
pitch:
xre-10000
7568
____________________________

cx: Anthony
an: 8499101710411585
cb#: 2676142762
issue: wants to set-up the remote // set-up wifi name and password
resolution: walkthrough the cx on pairing the remote //run itg // issue resolved
ct#: #CR081677263
#CR081680580
pitch:
box
Urmom
Press1039

_____________________________
cx: Yadira
an: 8499050560048460
cb#: 8563627665
issue: wants to activate xfinity flex box
resolution: run itg // issue resolved
ct#: #CR081685332
pitch:
xre 10000
aico
____________________________

cx:Joseph
an: 8773201550218723
cb#: 6037853292
issue: wants to activate internet device
resolution: ask the customer to chnage his wifi name and pass through xfinity my account app // call got disconnected// agent is having problem also on her pc
ct#:
pitch: y/n
5277
_____________________________
cx:
an:
cb#:
issue:
resolution:
ct#:
pitch:

username: admin
password : password
____________________________

cx:Joseph
an: 8993115810347953
cb#: 7177648139
issue: having problem on his landline
resolution: upon checking on our end it's all working find but the cx said he needs to go since his having dinner with his socx will going to callback tomorrow when he has a free time.
ct#:
pitch:
17404
17408
ringing
work early in the morning turned everything off
20-25 mins
_____________________________
cx:
an:
cb#:
issue:
resolution:
ct#:
pitch:
____________________________

cx:
an:
cb#:
issue:
resolution:
ct#:
pitch:
_____________________________
cx:
an:
cb#:
issue:
resolution:
ct#:
pitch:
____________________________

cx:
an:
cb#:
issue:
resolution:
ct#:
pitch:
_____________________________
cx:
an:
cb#:
issue:
resolution:
ct#:
pitch:
____________________________

cx:
an:
cb#:
issue:
resolution:
ct#:
pitch:
_____________________________
cx:
an:
cb#:
issue:
resolution:
ct#:
pitch:
____________________________

cx:
an:
cb#:
issue:
resolution:
ct#:
pitch:
_____________________________
cx:
an:
cb#:
issue:
resolution:
ct#:
pitch:
____________________________

     
 
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