Notes

CALLER: Fereshteh Aghabeikeigli
ISSUE: wants to check if there's an available sched today for tech visit.
STEPS TAKEN: checked tech availability date. Cx still chose the original schedule.
TICKET: NA
REMARKS: No changes made on the account.
ACC NO.: 8299610243600169
CALL BACK NO.:
CMAC:
PITCH: N
SN:
--------------------------------

CALLER: Michele Dragona
ISSUE: voice activation/ inquired about XMPP and xfinity bill
STEPS TAKEN: activated xfinity homephone and answered all questions regarding xmpp and billing.
REMARKS: Issue resolved.
ACC NO.: 8499053390031565
CALL BACK NO.:
PITCH: N - already subscribed to XM

--------------------------------

CALLER: Stephani Bossert
ISSUE: wants to add xfinity XB6 modem but it was brought oline and not a rented one.
STEPS TAKEN: tried to add the device on the account but ECM and I can't able to add it up. Created a ticket in techspot to cater the issue.
TICKET: CS0096133
REMARKS:
ACC NO.: 8299600300328911
CALL BACK NO.: (540) 570-6618
PITCH: N
CMAC: 441C128598CA
SN:
(540) 570-6618
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CALLER: Brittany Nelson
ISSUE: asked for a power chord for her xfinity modem.
STEPS TAKEN: Informed cx that she can get free on the store. Cx preferred to buy online.
TICKET:
REMARKS: No changes made on the account.
ACC NO.: 8299300110467849
CALL BACK NO.:
PITCH:N

--------------------------------
CALLER: Stephen Vermette
ISSUE: wants to retrieve recently deleted DVR recording but cx's DVR wasn't sync to his X1 yet.
STEPS TAKEN: Educated cx that we can't restore those recordings and helped him sync his DVR to his X1 for a quick access on the future.
TICKET: CR081662389
REMARKS:
ACC NO.: 8299300110467849
CALL BACK NO.:
PITCH:N
--------------------------------
CALLER: Jose Arroyo
ISSUE: Modem activation
STEPS TAKEN: modem activated
TICKET: CR081669476
REMARKS: Issue resolved
ACC NO.: 8773100500321969
CALL BACK NO.: 9789842601
Order no.: 3736000186842065544
PITCH: Y / 1 xm added




--------------------------------
CALLER: Summer Miller
ISSUE: account under loss prevention
STEPS TAKEN: gave the direct number for cx to call
TICKET: NA
ACC NO.: 8773212280101816
CALL BACK NO.:
PITCH: not eligible
--------------------------------
CALLER: Brent Neizmen
ISSUE: Cus owned Modem activation. Modem activated but his personal router needs to be set up first.
STEPS TAKEN: Ran ITG
adviced Cx to get help from Netgear for his router to be successfully connected to his modem. Cx agreed.
TICKET: CR081682873
REMARKS: Issue resolved.
ACC NO.: 8299400023205045
CALL BACK NO.:
PITCH: Y / not interested
CMAC: 941865221772
CM100V
SN:
call back to add flex
--------------------------------
CALLER: Eric/Marcelina Tavares
ISSUE: asked the cx if they want to activate modem - cx confirmed and said yes but they actually wants to make a payment all along.

REMARKS: Cx got disconnected.
no changes made on the account.
- endorsed the situation to support for a callback.
ACC NO.: 8773100010969174
CALL BACK NO.:
PITCH:N/ call got disconnected
CMAC:
SN:
--------------------------------
CALLER: Amanda Creed
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
TICKET: CR081687747
REMARKS: Modem activated/ Issue resolved
ACC NO.: 8499200074132389
CALL BACK NO.:
PITCH:Y / under parent's plan
CMAC:
SN:
ECA940FCBE4D
--------------------------------
CALLER: Bao Trieu
ISSUE: wants to activate internet but I don't have access on the account since I'm in NED.
STEPS TAKEN: Transferred to West division
REMARKS: No changes made on the account.
ACC NO.: 8155300520369471
CALL BACK NO.: (408) 507-3192
PITCH:y / not interested
CMAC:
SN: 199
--------------------------------
CALLER: Jacqueline Davis
ISSUE: having trouble signing in to his Roku TV.
STEPS TAKEN: ran ITG
TICKET: CR081696867
REMARKS: Issue resolved.
ACC NO.: 8499100215234575
CALL BACK NO.:
PITCH:
CMAC:
SN:
lets get started
zindozshd1
sign in
618

370378

--------------------------------
CALLER: Steven Reyes
ISSUE: Modem activation
STEPS TAKEN: ran ITG and tried other cable wall outlet but the modem is still offline.
Routed to Tech Appointment
TICKET: CR081702790
REMARKS: Original: Today from 10:00 AM - 12:00 PM EDT
Status Open
ACC NO.: 8499052490455229
CALL BACK NO.:
PITCH: Y - not interested
CMAC: BFBC
SN: