Notes
Notes - notes.io |
an: 8773404111396638
cb: 2038501093
issue: wants to connect her tv to the internet
reso: run itg // the internet is active and online // connect to video technical team for his tv
ct#: #CR082058950
pitch: n
_____________________________
cx: Melissa
an:8773500970183338
cb#: 7328145844
issue: needs assistance in connecting everything on her other service address
resolution: sched for technician
ct#:
pitch:
1414
____________________________
cx:Thomas
an: 8299400120155721
cb#: 3012839216
issue: asked about why is his services got cut off
resolution: upon checking he has soft disconnect and educate the cx that he should pay the pastdue in order to restore his service
ct#:
pitch:
____________________________
cx: Jeric
an:
cb#:
issue:
resolution:
ct#:
pitch:
company building
____________________________
cx: Jeric
an: 8299610251919378
cb#: 7035662625
issue: wants to check if the number on landline is still the one because his the new owner of the service addres // asked also about what he need to give to be the official owner
resolution: connect to businedd new sales department
ct#:
pitch:
2064
909d7dc42d5e
cg1682g
90:9D:7D:C4:2D:5E
____________________________
cx:Oluwakemi
an:8499053141649764
cb#: 9086937897
issue: wants to activate equipment
resolution: while adding the eq the cx disc
ct#:
pitch:
____________________________
cx: Theresa
an: 8773100731647414
cb#: 6177632940
issue: DON'T WANT TO REPEAT AGAIN HER ISSUE TO THE NEXT AGENT !! cx have been using iphone since then she avail with the samsung that we have but rn she's having hard time and figuring things out she activated her phone but not on his husband so she's going to turn both mobile and change it to apple //
resolution: transfer to mobile care
ct#:
pitch:
____________________________
cx: Marie Morris
an: 8773201610230700
cb#: 6034582468
issue: all got disc the cx wants to go back where she can choose channels
resolution: enorse to sup
ct#:
pitch:
_____________________________
cx: Jenny
an: 8773103501153464
cb#: 8572417142
issue: nwants to activate internet equipment
resolution: run itg // change wifi name and password // issue resolved
ct#:
pitch:
JennyCabral
Mariposa11
Manzana11
s10 galaxy
____________________________
cx: Brian
an: 8993113510007415
cb#: 8146001702
issue: wants to activate internet equipment
resolution: run itg // update the cx within 10 mins if the issue is resolved
ct#: #CR082098867
pitch:
7306
motorola
004036865F3f
MB
8600
___________________
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