Notes
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an: 8299600781175104
cb#: 4347108901
issue: expecting the new equipment
resolution: upon checking there is no any pending shipment so I am the one who process the shipment of her equipment
___________________________________
cx: Ebony
an: 8499100027543288
cb#: 2153275920
issue: technician appointment // no cable outlet
resolution: schedule for technician appointment
___________________________________
cx: Robert
an:8773402010484869
cb#: 9142634485
issue: no dial tone but the modem and landline is on different room
resolution: schedule for technician appointment
___________________________________
cx: Tyler
an: 8773101980546067
cb#: 4015739756
issue: wants to transfer same service on his new service addres
resolution: transfer to national move center department
___________________________________
cx: Linda
an: 8993211070423145
cb: 7246805509
issue: wants to activate internet and check her landline number
resolution: run itg // issu resolved // provide her the landline number but educate her that it will take a bout 24 hours to activate it
ct:#CR081945029
#CR081949821
pitch: offer the acp but she can't proceed si I walk her through the link but still the same error we secure the mobile but upon checking out it's out of stock
___________________________________
cx: Dajahnae
an: 8299400433586513
cb: 4436408686
issue: wants to activate equipment
resolution:run itg // issue resolved
ct: #CR081968531
pt:
2421
2921
37b0
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