Notes
Notes - notes.io |
issue:cancel choice double play, just wants to flex stream
steps:transferred to retention department
acc:8773202020187621
p:no, transfer
=======================================
*caller:mort
issue:tv box activation
steps:ran itg #CR081912701
acc:8499050560169639
p:yes, no
=======================================
!!!!!
caller:zachary
issue:modem activation
steps:cant verify, says callback after 1pm
acc:8993212320192696
p:no
=======================================
*caller:charisse
issue:sched tech for prof install router
steps:set tech app for march 28 @ 10-12
acc:8773402180226520
p:yes,no
=======================================
*caller:ivette
issue:problems with xfinity mobile
steps:transferred to mobile care
acc:8299610262531147
p:no. transfer
=======================================
*caller:susan
issue:landline activation
steps:ran itg #CR081922694
acc:8773102190467326
p:no, irrate
=======================================
*caller:elaine
issue:landline activation,
steps:ran itg customer confirmed had dialtone mid itg #CR081924699
acc:8773500590148364
p:yes,no
=======================================
*caller:hakeem
issue:just moved to new address // modem activation
steps:added equipment from old account to new // customer confirmed internet was already working before running tools
acc:8299420651448063
p: yes,no
=======================================
*caller:jerome jones
issue:concern about porting number from xfinity to verizon. landline.
steps:transferred
acc:8499100025079780
p:yes, no
=======================================
*caller:victor
issue:modem activation
steps:ran itg // disconnected mid itg sending provision signal modem // endorsed to sup
acc:8773110181425286
720 4000421
George
VictorandAlcia63
p:yes, no
#CR081949153
=======================================
*caller:faizan
issue:own modem activation
steps:added modem // ran itg #CR081955857
acc:8299610371231027
p:yes,contract with at&t
=======================================
*caller:debbie
issue:cable card tivo-activate
id number 0011261057076
host id number 0350146688295
steps:ran itg // itg routed to transfer to GSK Cable Cards Transfer
acc:8299610251775440 CR081966373
p:no, transfer
=======================================
*caller:brantley
issue:tv activation
steps:tv fell down need new tv to be installed waiting for the movers team to place the new tv callback 5pm
acc:8299600074174871 424-1015
p:no
=======================================
*caller:eugenia
issue:cable box activation
steps:ran itg routed to tech march 24 @ 10-12 #CR081976459
acc:8773404133969982
p:yes,no
=======================================
*caller:willard
issue:internet activation
steps:ran itg routed to tech march 22 @ 10-12 #CR081982300
acc:8299400433599441
p:yes,no
=======================================
*caller:nadia
issue:modem activation
steps:ran itg routed to tech visit #CR081990228
acc:8773102902874827
p:yes, no
=======================================
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