Notes
Notes - notes.io |
issue:4 cable box not working,because services got disconnected
steps:ran itg #CR082060354
acc:8499102220054642
p:yes,no. company paid for cellphones.
--------------------------------
*caller:lanika
issue:transfer services to new sales
steps:transferred to sales
acc:8773103172058596
p:yes,no. tmobile
--------------------------------
*caller:mary
issue:received flex box activation
steps:ran itg routed to tech visit customer confirmed to return and not go through tech visit #CR082071062
acc:8299410070108216
p:yes,no. verizon really good signal.
--------------------------------
*caller:giovannie
issue:inquired if xfinity phone can use other providers
steps: educated customer that xfinity phone can be unlocked once fully paid
acc:8773402202715609
p:yes,no
--------------------------------
*caller:Caroline
issue:called because disconnected from previous agent while doing repackaging of plan
steps:transferred to customer retentions
acc:8993110300106944
p:yes, no
--------------------------------
*caller:romeo
issue:modem activation
steps:ran itg // modem is online customer having problems with own modem advised to contact manufacturer #CR082095994
acc:8499200072492843
p:y,no
--------------------------------
*caller:adam
issue:own modem activation
steps:ran itg customer confirmed it was problem with netgear firmware and he needs to contact them, modem has been successfully provisioned everything is greenlit #CR082103795
acc:8773200812361222
p:yes,no
--------------------------------
*caller:joann
issue:modem activation
steps:ran itg #CR082108658
acc:8773102790417804
p:no.
--------------------------------
*caller:ragoon
issue:modem /landline activation
steps:ran itg for modem #CR082117004
ran itg for landline #CR082120609 // customer still not able to connect // endorsed to support
acc:8773105140526521
p:yes,no
--------------------------------
*caller:rita
issue:wanted to activate cable box,
steps:customer hangup
acc:8299300120291205
p:n
--------------------------------
*caller:robert
issue:roku error
steps:customer has to go mid itg callback 6:15 endorsed to support
acc:8499101910069886
p:no
--------------------------------
*caller:sylvia
issue:tv box xre00250
steps:ran itg routed tech app march 23 @ 12-2pm #CR082144183
acc:8499200073621507
p:yes,no
--------------------------------
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