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. I will help you to access your account.
· Let’s work together and get the account password reset.
· I totally get it how easy it can be to forget nowadays, since we have so many passwords. I will be happy to help you so you can login.
· To pull up the account, please provide your complete service address along with the zip code.
· What is the Xfinity ID that you want to access?
· To check the account, please provide the complete service address.
· For account security, please provide the last 4 digits of your SSN / last 4 digits of the payment card on file / account number.
· Great news! Your email ID / mobile number is already updated on the account for the password reset. Do you have access to ______ ?
· <Customer Name>, to reset the account password, we need to recovery option like a mobile number or an email ID (Gmail, Yahoo, etc). Please provide either one and I’ll send a verification link on it.
· To reset the password, you need to register a recovery option. Please provide your mobile number or a non-Comcast email ID like Gmail, Yahoo, etc..
· Are you currently at home and your device connected to the home network?
· Got it. I have sent a verification text / email on your mobile number / email ID. Please check the text / email and complete the verification.
· The link in the text is valid for 24 hours.
· The verification email is valid for 72 hours.
· The link will ask for a password if the device is not connected to the in-home network, make sure the cellular data is disabled and the device is not connected to any other WiFi network.
· Perfect! The mobile number/email ID is updated. Kindly visit Xfinity.com/password to reset the password.
· I will stay on this chat if you require any assistance.
· Also, can I know the reason for login? Do you want to check something on the account or make any change.
· Awesome to hear that you are now able to access the account. In the future, you can reset the password easily from the website since we have updated the recovery option today.
· Self-help – Xfinity App
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