Notes

cx: Mary Slusars
an: 8773110210013715
cb#: 4134782718
issue: wants to activate her mobile
resolution: transfer to mobile department
ct#: N
pitch:N
____________________________

cx: Haseeb
an: 8299300011289581
cb#: 2027668246
issue:wants to activate his equipment but upon checking his account their still have an active account on his servie address that's why his service is disconnected
resolution: educate the customer to go to the nearest local store and bring a documents that can determined his the new owner.
ct#: N
pitch: N
____________________________

cx: Regina
an: 8773103101098101
cb#: 8572331841
issue: wants to activate xfinity flex but the cx is IE
resolution: call got disconnected // endorse to sup
ct#:
pitch:
xre00251
____________________________

cx: Reyna Nunez
an: 8499050891342459
cb#: 7323932107
issue: wants to activate her internet and speaks spanish
resolution: transfer to spanish department
ct#:
pitch:
____________________________
cx: Parrine
an: 8299410011075078
cb#: 4439530706
issue: wants to activate equipment but upon checking on the account the service should not be restore
resolution: educate the customer to call the number I provided in order for her service to be restore
ct#:
pitch:
____________________________
cx:Patou
an: 8299400472457667
cb#: 4436835102
issue: wants to activate his mobile
resolution: cx agreed to wait since there is a given waiting time in transferring to mobile department
ct#:
pitch:
____________________________
cx: Jisenia
an: 8773103761741032
cb#: 2034148441
issue: ask about the app // autopay // wifi name and password
resolution: provide sso
ct#:
pitch: Y/N
____________________________

cx: Myron
an: 8299400462300232
cb#: 4438813565
issue: wants to activate the mobile
resolution: transfer to mobile department
ct#:
pitch:

____________________________
cx: Ingeborg
an: 8499052930038494
cb#: 9083232145
issue: wants a technician appoinment
resolution: manual tech to support and provide the schedule
ct#:
pitch:

____________________________

cx: Maria
an: 8993111840108994
cb#: 6106780195
issue: needs assistance in calling her aunt
resolution: walkthrough on how to use the landline
ct#:
pitch:
____________________________

cx: Neva
an: 8299200190914241
cb#: 3022448845
issue: wants to activate the sim card
resolution: about to transfer to the mobile department but the cx said she will just call back because she needs to do something because mobile department give a specefic waiting time.
ct#:
pitch:
____________________________

cx: Maurice
an: 8299600064179088
cb#: 8046512193
issue: want to activate the equipment
resolution: run itg // call got disconnected
ct#:#CR081564883
pitch:
____________________________

cx: Jerome
an: 8299420620605686
cb#: 2406190927
issue: wants to activate the equipment
resolution: on process of activating the equipment the cx said that the equipment is alreafy working
ct#:#CR081571439
pitch:

m1542ee06916
____________________________

cx: Edward
an: 8773100150090484
cb#: 5086880752
issue: the cx wants to activate his cable box
resolution: upon checking on his account the equipment is not on the inventory // contact ecm and ask for assistance but the customer said his going to the nearest local store inorder for his equipment to be scan there
ct#: #CR081571290
pitch:
80dac2291438
____________________________

cx: Vernon
an: 8771300312375466
cb#: 7732086302
issue: wants to activate flex box // the cx is central division
resolution: transfer to central division
ct#:
pitch:
____________________________

cx: Dough
an: 8299410150357048
cb#: 4102585356
issue: Wwants to activate cable box // under bulk services
resolution: transfer to bulk department
ct#:#CR081577830
pitch: Y/N
rdk-03007
____________________________

cx: Heather Day
an: 8993210300203038
cb#: 4125852611
issue: wants to activate own device
resolution: run itg // needs callback after 10 minutes since the device is having a manual restart
ct#:
pitch:
00403682cb5a
mb8600
447
9289
____________________________

cx: Joanne
an: 8773102902415811
cb#: 8578807548
issue: wants to activate cable box // wants to activate internet // wants to activate voice
resolution: run itg // issue resolved
ct#: #CR081584890
#CR081588392
pitch:
____________________________

cx: Antoinette
an: 8299420661371818
cb#: 2406015292
issue: wants to activate cable box
resolution: run itg// technician appoinment
ct#: #CR081596916
pitch:
0856
____________________________

cx:
an:
cb#:
issue:
resolution:
ct#:
pitch:
____________________________

cx: Taylor
an: 8299420602616487
cb#: 2028931552
issue: having a problem with her mobile device can't receive inbound calls
resolution: transfer to the mobile department
ct#:
pitch:
____________________________

cx: Andrea
an: 8773201801471113
cb#: 6037224823
issue: wants to activate the cable box but has a disconnected wall outlet
resolution: offer the customer to ship another equipment which is the wireless one.
ct#:
pitch:
ma1747ebr646

____________________________

cx:
an:
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issue:
resolution:
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pitch:
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cx:
an:
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issue:
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