Notes
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issue:emails not coming through, no internet
steps:ran itg internet connection #CR081752643 // guided through reloading emails because she is not receiving emails // received emails on pc but not in smartphone // transferred to csa email
acc:8299400480007785
p:yes,no
============================================
*caller:kenny
issue:no dialtone
steps:ran itg #CR081758136
acc:8299610120023220
p:yes, no
============================================
*caller:eric
issue:disconnected and still getting charged, asks if bill will adjust based on number of days he was not able to use services //
steps:educated customer on bill
acc:8299700070993165
p:yes,no
============================================
*caller:latisha
issue:modem activation, no wall outlet
steps:tech app march 20 @ 12-2
acc:8499053251931564
p:yes,no
============================================
*caller:tamika
issue:needs construction to add cable to her appartment
steps:created ticket for construction to drill a hole in apt 416 to add cable on 420 ECM0000829096
acc:8773103211553888
p:no
============================================
*caller:diane
issue:palready has netflix account, inquired if netflix is included in package wants it to be removed // wants showtime removed and cinemax added
steps:educated customer that current package has no netflix // removed showtime added cinemax
acc:8773103100287101
GRS sale: added cinemax,removed showtime
p:yes,no
============================================
*caller:suman
issue:inquired about bill increase
steps:educated that he was on a 12 month discount and the discount ended that was why it increase because it went back to orig price
acc:8299400312379428
p:no
============================================
*caller:bridget
issue:wants 1 internet and 1 cable box.
steps:educated that i need authentication // disconnected endorsed to sup
acc:8773103222454423
p:no, discon
============================================
*caller:anna
issue:IE modem activation
steps:ran itg #CR081803386 cx confirmed theyre connected // einstein wont detect modem // but itg will detect // when connected to wifi, no data connection // ran itg again to send provision signal #CR081807193
acc:8773102272916299
p:yes, no
============================================
*caller:kadiann
issue:new address internet activation
steps:ran itg #CR081812993
acc:8299420641159432
p:yes, no
============================================
*caller:darryl
issue:no cable wall outlet modem
steps:tech app march 22 @ 10-12
acc:8299610243599304
p:yes,no
============================================
*caller:kiwana
issue:modem activation
steps:ran itg #CR081825709 exhausted all cable wall outlets at customers home, routed to tech visit at march 22 @ 10-12
acc:8299400433600355
p:yes, no
============================================
*caller:saimir
issue:modem activation
steps:ran itg #CR081832585
acc:8773402202855397
p:yes,no
============================================
*caller:greg
issue:modem activation
steps:ran itg #CR081835143
acc:8499052460101258
p:no.
============================================
*caller:greg
issue:modem activation
steps:ran itg #CR081835143
acc:8499052460101258
p:no.
============================================
*caller:benjamin
issue:modem activation but has 2 accounts
steps:disconnected the old account and added the equipment to the new one // ran itg . #CR081842051
acc:8773201310103462
p:n, not eligible
============================================
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