Notes
Notes - notes.io |
an:8499200070752248
cb#: 3026904054
issue: no dial tone
resolution: run itg // cx hang up bcs he needs to do something might call back later
ct#: #CR081748048
#CR081749200
pitch: y/n
____________________________
cx:Matt
an: 8299600811250091
cb#: 4349064984
issue: cx is expecting an equipment
resolution: advice the cx to visit the nearest store // call got disconnected // endorse to sup
ct#:
pitch:
____________________________
cx: Jacqueline
an: 8993210022740366
cb#: 4129278385
issue: can't understand the cx because of her background noises
resolution: endorrse to sup
ct#:
pitch:
____________________________
cx: Caleb
an: 8299600143646206
cb#: 8042472433
issue: wants to activate cable box
resolution: run itg // technician appointment
ct#: #CR081758808
pitch: n
rdk03036
wadsworth
____________________________
cx: Sandra
an: 8773402030102418
issue: wants to activate cable box
resolution: call got disconnected // endorse to sup
ct#:
pitch:
02169, 333
____________________________
cx:
an:
cb#:
issue:
resolution:
ct#:
pitch:
76 HIGHLAND ST WEST WARREN MA 01092
4134368584
____________________________
cx: Katisha
an: 8299400433598781
cb#: 4436738994
issue: wants a technican appoinment
resolution: successfully schedule for appointment
ct#:
pitch:
____________________________
cx:Erika
an:8773111000125065
cb#:5089639290
issue: wants to transfer her landline service to her new address
resolution: transfer to move disconnect departnment
ct#:
pitch:
____________________________
cx:Mary
an: 8499050130148618
cb#: 6094354852
issue: wants to activate internet
resolution: run itg // issue resolved
ct#: #CR081774433
pitch:
0304
e41e
00403690e41f
mt8733
00403690e41f
00403690e41e
____________________________
cx: Andrew
an: 8299600064180508
cb#: 5712713930
issue: wants to activate internet
resolution: run itg // issue resolved
ct#: #CR081778245
pitch: y/n
Warptunnel
eternal6143sunshine
____________________________
cx:Eagle
an: 8993113520008916
cb#:8143553417
issue: has a bulk service
resolution: transfer to the bulk department
ct#:
pitch:
____________________________
cx:Tyrone
an: 8299400471456710
cb#: 4435064333
issue: activate the internet // no dial tone
resolution: run itg // issue resolved
ct#:#CR081795590
#CR081798887
pitch:
0749
38b8
50a5dc9a38b8
svg2482ac
50a5dc9a38b9
____________________________
cx:Agent from bulk department called
an: 8299600074171000
cb#: 4450309
issue: agent called asking if the number 8047161098 is registered
resolution: upon checking the number is still unregistered-normal-normal so I advice the agent to tell the cx to reboot the equipment first
ct#:
pitch:
8047161098
____________________________
cx: Lee
an:1010433962
cb#: 6178696248
issue: wants to activate his sim card
resolution: transfer to mobile department
ct#:
pitch:
____________________________
cx: Alvin
an: 8993212670573644
cb#:7242633773
issue: no connection // activate the cable box
resolution: run itg
ct#: #CR081813304
CR081818167
pitch:
shriver1978
happyseat
yellowpop
ypop
philips
____________________________
mlb extra innings
cx:
an:8499053390012318
cb#: 2019887303
issue: agent alled asking to place an order of mlb extra innings
resolution: about to tell the agent
ct#:
pitch:
____________________________
cx: Garnett
an: 8299600064178841
cb#: 4348258965
issue: wants to activate the internet it seems the device is offline and the itg route us to technician but the cx won't proceed and want to talk to level 2
resolution:
ct#:
pitch:
0835
189c27eebd05
sb8200
____________________________
cx: Melissa
an:8299400100190714
cb#: 4439758479
issue: wants to activate the internet equipment
resolution: run itg but it route to tc appointment and the cx decline so I privide her the ss and try to activate the equipment on her own.
ct#: #CR081828558
pitch:
dvr
____________________________
cx: Adrienne
an: 8993113120031359
cb#: 41061501
issue: wants to activate the internet
resolution: the equipment and now ative on our line // ask the cx to called the manufacturer to change her wifi name and pass
ct#:#CR081841952
pitch:
2
5d54
94a67ec25d54
cm700
____________________________
cx:Leonard
an:8499100217517118
cb#: 2154095414
issue: he has the device but he don't have the wires
resolution: schedule for technician appointment
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