Notes

Rajveer's notes

Appreciation ---------------------------------------------------------------------------------------------

Its been honor assisting a kind hearted customer like you. Thank you for being the best part of Xfinity and have a great day. Don't forget to smile:) Stay well!

Thanks so much for being one of our valued customers. To help you make changes to your account can I ask a couple of questions?

While working on the account, I can see that you are connected with us from ,I appreciate your loyalty with us.

! I truly appreciate your efforts in trying to resolve this before coming on chat with us. It is my pleasure too assist such a wonderful customer like you. You are the most lovely customer I got today:)
Awesome! I appreciate you being on hold

I truly appreciate your time and patience with me on this chat. I must say that you have been the most cooperative customer, I have chatted with today. Thankyou so much .

Friendly-------------------------------------------------------------------------------------------------
How's the weather out there?
What you do in your free time?
Don't you like to stream?
Which sports do you like the most?
Do you like xfinity services?
Glad to hear that, thank you for sharing with me, It is going good for me as well, Thank you so much for asking.

As I am checking the contract for you, may I know what are your plans for weekend?

Own it!--------------------------------------------------------------------------------------------------
I will surely help you with this. My priority is to give the best or proper resolution to my customers. Please be rest assured at the end of this chat your concern will be resolved.

Not a problem! you are in good hand this morning:)


Be assured, as you have reached me today, I will take ownership of your case and ensure that you get the best resolution with me regarding this.

BAXA---------------------------------------------------------------------------------------------------
While waiting, I just wanted to inform you that we have free hotsopt service within the US which is called Xfinity Hotspot, with the free hotspot service you can save your mobile data and use Xfinity Hotspot. For getting free hotspot location you can download Xfinity Hotspot App from the play store or the apple app store.


Sales-------------------------------------------------------------------------------------------------

While I was working on your account I have found a way that will help you provide more value to the money you pay. I will share more details with you once your primary concern is resolved.

Did you know one of the best advantages of our internet service is you qualify for exclusive discounts on our Xfinity Mobile service. How much are you paying for your mobile plan?

Set clear expectations-------------------------------------------------------------------------------------

Sure, I will help you to activate it. And if in case the modem does not get activated online, I will instantly book a technician visit for you.

Make it effortless----------------------------------------------------------------------------------------
As well as I have put your name in details notations for future reference. So that you might not have to repeat in future for the same concern.

Leaving Xfinity:(------------------------------------------------------------------------------------------



I'm sorry to hear that you are looking to cancel your Xfinity services, we wouldn't want a loyal customer like you to leave the Xfinity.

Probing--------------------------------------------------------------------------------------------------


Awesome. I just found the address. Before I just need to make you a profile. Can I get your last name and a good contact number to put on file?

I have few more quick questions to get an understanding you needs for the home. so besides you, who are using the services at home.



Just to make sure I get you set up with the right speed how do you use the service?

What types of devices are used in the home at any given time?

End chat-------------------------------------------------------------------------------------------------

Before ending the chat May I know how was the overall experience chatting with today?



I hope I was able to provide the support you want from me today?

I hope you are happy with XFINITY and with my support?

Amazing this means a lot to me and invigorates me to work with more dedication and pursue my responsibilities wisely.

I feel awesome as we worked on your concern. You have been a fantastic team player in helping me resolve your concern. A customer like you deserves the best customer experience.

, Can you please do one thing for me:)

You can share the feedback by clicking on the end chat button

I would love to hear your thoughts on the experience I was able to provide you today. I really appreciate feedback on the service and experience I have provided you today. If you’d like to share them you can click the “end chat” option❤️

One important thing before we end the chat, I really enjoyed your presence as well and I would really appreciate you if you can share your today's chat experience with me on how I resolved your issue by by clicking the "END CHAT" button located at the upper right of this chat as it will motivate us to provide the excellent service in future as well. Thank you for choosing Xfinity and have a great day!

Honestly speaking customers who have patience and cooperative are very less like you. It is nice chatting with you and would love to assist you in future as well.

It was not possible without your assistance. Please, do not be thankful to me its me who need to thank for your kindness and understanding.

Finally for all this huge inconvenience, now its look like you are happy. I hope I able to make you smile because I do not want to disappoint you and serve with my best to make your day awesome.

I can understand that you have been through a lot and I just want one thing form my customers their gratification which makes me happy as well.

Thank you so much, it really means a lot to me and motivates me to work with more dedication :)


Thank you so much, it really means a lot to me and motivates me to work with more dedication :)