Notes

caller: donald
issue: modem activation
res: ran itg// issue resolved
cb#:
acc#: 8299310110523731
pitch: y
#CR081764177
-----------------------------------caller: Antonio
issue: wrong transfer from last rep// cx said he cannot use his email
res: transfer to the csa- residential cx
cb#:
acc#: 8993112790117894
pitch: n
#CR081794111
-----------------------------------caller: shirlean davis
issue: cable box not working
res: ran itg// cable box is not working// tech app
cb#:
acc#: 8299420610930524
pitch: not eligible
#CR081767167
-----------------------------------caller:
issue: remote not working// caller is not at home and cannot het the model
res: educated the cx//provide sso
cb#:
acc#: 8773405010307576
pitch: n
8773405010307576
340
#CR081794387
-----------------------------------caller: george
issue: cx doesn't speak english// arabic cx
res: transfer over to arabic
cb#:
acc#:8499053120260146
pitch: n
#CR081794647
-----------------------------------caller: kristen
issue: cx get received that their services has issues
res: educated the cx that she can disregard the txt message bc upon checking on trhe acc its's all green check and cx confirmed that she has no issues wiith her services//
cb#:(781) 439-0766
acc#: 8773102550552022
pitch: n
#CR081794950
-----------------------------------caller: yuanyan
isues:having issues with connecting the xfinity hotspot
res: cx wants a call back withing 30 mins bc she have a meeting
remarks: someo9ne will call her back
acc#:8299610253745888
cb#: 415 283-9947
#CR081806031
-----------------------------------caller: Lorraine
issue: no dial tone
res: ran itg
cb#:
(484) 650-0770
acc#: 8993111840272840
pitch: y
#CR081793025
-----------------------------------caller: tina
issue: modem activation// voice activation
res: ran itg for 2 activations// issue resolved
cb#:(603) 767-7633
acc#: 8773201280065162
pitch: y
wifi name: rondinone
password: miranda1969
#CR081797806
#CR081799506
-----------------------------------caller: judy.
issue: modem activation
res: ran itg//
cb#:(617) 784-4729
acc#: 8773103301275368
pitch: y
#CR081805827
-----------------------------------caller: glenn knight
issue: cable box activation
res: ran itg//
cb#: 410707-3515
acc#: 8299610140354969
pitch:
#CR081816375
-----------------------------------caller: rober sells
issue: agent did not process the auto pay// ask for sup
res: transfer to sup
cb#:(412) 999-0904
acc#: 8993210740110249
pitch: n
#CR081826174
-----------------------------------caller: AMARIS
issue: called to have appointment with wires outside
res: educated theres an open ticket for thet issues
cb#: (603) 258-0022
acc#: 8773202500225057
pitch: n
#CR081826029
-----------------------------------caller: ANTHONY
issue: modem activation for his new and old
res: ran itg// issue resolved
cb#:(267) 253-1598
acc#: 8499100021506232
pitch: y
#CR081830031
CR081832815
-----------------------------------caller: Jonathan
issue: modem activation
res: ran itg// issue resolved when trying to connect to his laptop
cb#:
acc#: 8773201802903072
pitch:
#CR081836954
-----------------------------------caller: jo
issue: mobile issues
res: transfer to mobile care
cb#::
(860) 306-0455

acc#: 8773406140383131
pitch: n

-----------------------------------caller: lakya
issue: doesn't have an account yet to his new address
res: transfer over t6o cx new sales
cb#:
acc#: 8499200142069308
pitch: n
-----------------------------------caller: ivory
issue: modem activation
res: ra itg// cx disconnected
cb#:(717) 881-6232
acc#: 8993115701015941
pitch:
#CR081847844
-----------------------------------caller: tasheba
issue: modem activation
res:ran itg// modem is still offline// technician app
cb#:(908) 808-2198
6315308468
acc#: 8499053141665356
pitch:
#CR081848072
-----------------------------------caller: meaghan
issue: no coaxial cable wire
res: educated the cx to go to the enarest local store
cb#:
acc#: 8773102590641488
pitch:

-----------------------------------caller: remigio
issue: complaining about the gma channel
res: tranbsfer to sup
cb#:
acc#: 82994206101286573
pitch:

genevieve.

-----------------------------------caller: james
issue: cable box activation
res: ran itg// tech app
cb#:
acc#: 8773404120273877
pitch:
#CR081866419
-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------caller:
issue:
res:
cb#:
acc#:
pitch:

-----------------------------------