Notes

Cable TS :-

I’d like to ask you a few questions to ensure I’m finding the best possible solution for you.

How long have you been getting this issue and were there any troubleshooting steps performed earlier?

Please confirm is there any error message/code is coming on the tv screen ?

Please help me with the serial number of the box. The serial number starts with SN, PAM etc.

An automated check has determined there is a mismatch on the server end that needs to be resolved. For this I need to do a complete data base refresh. It will take up to 60 minutes for the refresh to be completed.

For this let me initiate the UDB refresh from my end and please help me with your preferred call back number, one of our agent will call you once the refresh is complete to verify the status of the service and close the ticket.

I have performed advanced troubleshooting on your cable box and account as well so it seems there is an issue with box settings and I have run a complete synchronization on your cable box .

It will take max 1 hour to complete the synchronization and once it get done the box will start working .So please do not switch off the box for 1 hour from now.

-----------------------------------------------------------------------------------------------------Soak Issue :-

As I have checked, the problem may not be with your device nor the line. The only thing that needs to be done is for us to investigate what's causing this issue, I will be creating an open ticket to

our back office engineers to analyze the possible causes and resolve the issue remotely. We'll take care of this for you and will contact you within next 60 minutes on a priority basis.
-----------------------------------------------------------------------------------------------------UID :-

Please help me with username you are trying to access ?

As I have checked in the system, there is no phone number or any non comcast email address registered on your account for password reset as a recovery option.

To reset the password, first we will need to register either phone number or non comcast email address on your account and then only we will be able to reset the Xfinity account password. However this is one time process and after registering details you will be able to reset the password in future on own.

If you choose to register your phone number make sure it's a smartphone number and phone must be connected to your own Xfinity wifi (in home network).

Similarly if you choose to register the non comcast email address, the device through which you will access the email must be connected to your own Xfinity wifi

(in home network).

I have successfully registered your phone number or non comcast email address on the account. However before we reset the account password you will need to verify the phone number or non comcast email address. And to do this you might have received one SMS or email with the verification link mentioned in it.

Please click on that link and verify the same. Confirm once done.


Please visit following link to reset your Xfinity account password : https://idm.xfinity.com/myaccount/reset

Once you visit the link, perform the following 3 simple steps:

1) Enter your username.

2) Enter the captcha code shown on screen.

3) Select the phone number or non comcast email address through which you have chosen to reset the password. Then enter the reset code sent to your phone number

or non comcast email address. Finally enter your new password.

Confirm once you are done.


I request you to please go to the above link to reset the pasword, Once done please confirm on the chat.


Since you are not connected to in-home wifi we will not be able to register the recovery options that your non comcast email address or phone number on account.

Hence we will not be able to reset the password in this way.


However I have 2 alternative ways for you

1) As per first option I will add the details now on account and once you reach home and get connected to home network you will get one verification email or text.

Using that you will need to verify the email address or phone number and upon successful verification the details will get registered on account.

After that you will need to just visit this link https://idm.xfinity.com/myaccount/reset to reset the password.



2) As per second option I will make the new username for you and you can set the new password.

Please let me know how you would like to proceed ?

-----------------------------------------------------------------------------------------------------Approval :-

Before submitting your order, I want to spend a few minutes confirming with you that I've accurately captured the services you want. I'll ask you to review the order and, if it's correct, to please approve it. What phone number or email address would you like to use to complete this process?

I have sent the approval from my side. Please review the same and approve it from your side. Once approve please confirm me the same so that I can go ahead and finalized the same for you.

Thank you. After we finalize your order, you’ll receive a copy of your order summary at the email address listed on your account. You can also find it at xfinity.com/My Account.

Now I have placed the correct order on account, so please do not allow anyone to cancel the order. Please visit to nearest store with your ID proof and they will handover the new and updated equipment's . Once you get the equipment's , please plugged in and it will start working and the store team will complete the order and activate the equipment as well.

So from my side, I have successfully approved the new package and make the correct order on your account so that you do not have to chat back with us for this, Once this new offer will get activated , we will notify you via message or email so that you can enjoy with new offer.

Please note, as long as you keep any 1 service with Comcast, an early termination fee would not apply. You may upgrade, side grade and downgrade all lines of business without penalty.
-----------------------------------------------------------------------------------------------------Survey :-

How's your overall experience with Xfinity service and assistance that I provided on the chat ?

You were very patient and co-operative through out the chat, probably the best customer I had today . After this chat is over you will get the page where I would appreciate your feedback on Xfinity service and my efforts today .

Thank you for contacting Comcast Live Chat Support and being a valuable member of Comcast family! We value and appreciate your business with Xfinity! Have a great week.

Are you pleased with Xfinity services and my assistance ?

Great. I appreciate any feedback on the service and experience I have provided you today.

Thank you for being a loyal xfinity customer. I wish you have an amazing rest of your day and a fantastic week ahead .
You can share the feedback by clicking on the end chat button.

I would love to hear your thoughts on the experience I was able to provide you today. I really appreciate feedback on the service and experience I have provided you today. If you’d like to share them you can click the “end chat” option”.

I would appreciate your valuable feedback on the asistance and experience I have provided you today once you click on end the chat option.

Once the chat is over you will get the page where I would appreciate your feedback for the asistance and experience I have provided during this chat probably the best person I talked with today.

Once you will end the chat you will get the page where I would appreciate your feedback for the assistance and experience

Please share me your valuable feedback after you end the chat. It will make my day.
It's been an honor assisting a kind-hearted customer like you.
-----------------------------------------------------------------------------------------------------Flex :-

I also have a good news for you. As part of your plan you are getting free flex streaming benefits which you can redeem now.

You can use the streaming device to access On demand- thousands of movies+Top Tv series free and X1 app's platform. This benefit is totally free for you for lifetime.

Would you like to redeem the free benefit?

Xfinity Flex is an easy, convenient way to stream thousands of shows, movies for free and premium subscriptions. With Flex you can easily search everything in one menu with the sound of your voice, stream all of your favorites like Netflix, Pandora, YouTube, ESPN3 and access Xfinity xFi to pause WiFi access during family time and troubleshoot WiFi issues. It’s a quick and easy way to manage what matters most to you on your TV.

In this you will get a wireless streaming box. Which you can connect with your tv and access X1 app's like Netflix, prime video and thousands of movies +Tv series free. Like Roku, Firestick you just need to connect it with the TV.

Alright we respect your decision. However this is totally free for you lifetime so may I know the hesitation that why you do not want to take this offer as it will not add any extra charges in the bill.
-----------------------------------------------------------------------------------------------------
XFI :-

I am happy to inform you that you are eligible for XFI complete Plan in which you will get Unlimited data Plan + Free Home WIFI assessment +Xfi Network security + Inclusion of Modem rental fees + Free XFi pods . The original price of this is $50 but as you are valuable to us, you are getting in $10 Pm for lifetime. Sounds good to you ?

Once you add xFi complete on the account, after the initial 14-day assessment period, you’ll receive additional email with information about your xFi network performance. After the Whole Home evaluation is complete, the results are sent to the primary email address on file.

If eligible for free pods, you will receive an email "Your most recent review shows that your WiFi coverage may benefit from an xFi Pod, available to you at no additional cost. This email will include a link to order an xFi Pod; once completed, the xFi Pod will arrive within five to seven business days. The same online order link will be available in xFi's Notification Center and the xFi Pod Redemption tile in the Overview tab of the Xfinity app or xFi website."

Xfi network security-Helps block cyber threats to every connected device.

An xFi Pod works to extend your WiFi network, and help eliminate deadspots for more consistent coverage and creates a powerful mesh WiFi network that finds the fastest connection in your home, to keep you seamlessly online as you move around.
-----------------------------------------------------------------------------------------------------XM :-

Are you aware that you can save hundred of dollars a year on your mobile plan by switching to Xfinity mobile ?
Being an Xfinity Ambassador, I'll be glad to sign you up for Xfinity Mobile with the most pocket friendly mobile plan as we have exclusive offers for you . Shall I share details with you ?

Out of curiosity, may I know how much you are paying for your current mobile services and for how many lines ?

Being an Xfinity Ambassador, I'll be glad to sign you up for Xfinity Mobile with the most pocket friendly mobile plan. It offers Unlimited Calls, Unlimited Text and 1Gig at just $15 per month.

I would like to take this opportunity to share, we can help lower down your internet bill up-to .........( check account ) per month consequently, savings of up-to ....... a year, if you or any of your family members move current mobile services to Xfinity. I can help sign you up for Xfinity Mobile right away.

I would like to take this opportunity to share in which you can port the same number and device and with same you do not have to pay for that today. Also, if you or any of your family members move current mobile services to xfinity. I can help you sign up for xfinity mobile right away. Sounds good to you ?

I would like to take this opportunity to share, we can help lower down your internet bill up to...... per month consequently , savings of up to ..... a year , if you or any of your family members move current mobile services to xfinity. I can help sign you up for xfinity mobile right away.

The chat is directed by the federal law of communication and the chat is fully encrypted end to end. ( If cust deny for SSN and credit card details )

There is a high fraud risk associated with mobile. For this reason, Xfinity requires an SSN to ensure the legitimacy of the account.

Your prepaid card will be processed in approximately 12 weeks (90 days) from the date of your completed Xfinity installation. Once processed, it may take an additional four to six weeks to be mailed. You can expect to receive the prepaid card within 16 to 18 weeks from your installation date. You can view your status by visiting the https://xfinityincentivetracker.com/ You can use your card to purchase goods and services at any signature-based merchant that accepts Visa® debit cards. $10 one time activation fee will be applicable per line.

Cust want to update plan changes - In the Xfinity Mobile app, customers can click on the My Data summary from the home screen and click upgrade today on the next screen. In the My Account section of xfinitymobile.com, customers can click the upgrade today button on the Activity tab. After a customer has switched to the new pricing plan, they can request a “plan restore” within 30 days. This will return them back to their previous plan and pricing and can only be performed by chat or phone call with an Xfinity Mobile Care Specialist.


XM Home Phone :-
I have great deal for you , As I can check you have landline services with number - , I will port the same landline number with Xfinity mobile and provide you .......... phone, Also for landline, you are paying $30 approx.

After porting, you will just need to pay $15 only So that's the half of the amount.

Also you will get discount on current bill up to .......and you can use the same landline number with FREE mobile. Along with that, I'll provide you unlimited calling + unlimited texting with 1GB data. I would recommend you to try this FREE service as NEW service will bring NEW happiness in your life.

You can give this offer a try as you will save ....... per month from your monthly internet bill. Sounds good to you ?

XM FAB :-
See what google says "Xfinity has multiple plans and bundles with download speeds ranging from 50 Mbps to 3 Gbps. This makes Xfinity faster than T-Mobile 5G , whose download speeds can reach 182 Mbps."

Xfinity Mobile combines America's best LTE network with the unmatched speed of 5G plus millions of Xfinity WiFi hotspots to create a network that’s rated #1 in customer satisfaction by the American Customer Satisfaction Index (ACSI).

You get unlimited nationwide talk and text and access to millions of Xfinity WiFi hotspots and No term contracts.

You get exclusive discounts just for you being a Xfinity customer and No line access fees or activation fees. Just a flat rate with standard taxes. You can Access to over 19 million hotspots at no additional cost unlike some other providers who charge for hotspots.

The More You Add,The More You Save and you get the best value when you add multiple lines of Unlimited, with prices lower than Verizon, AT&T, and T-Mobile on your first 3 lines.

You can Switch between Unlimited and By the Gig anytime on the Xfinity Mobile app so you only pay for what you need and create the best plan for everyone.
As I see you have Internet with us and you also qualify for our Xfinity Mobile cell phone service. What’s unique about this is it’s only $15.00 a month and it gives you unlimited talk/text and 1 gig of data. You also get to (potentially) keep your same cell phone and number you have right now. just out of curiosity how much do you pay for your cell phone services?”

XM OBJECTION :-
It’s just too expensive.- Our service is known for saving customers a considerable sum annually vs their current providers. You can also bring your own phones which makes our service a better fit for you.

I’m happy with my current provider. - I certainly understand your loyalty based on the good service that they have provided to you. However, as I mentioned previously, you can obtain that same level of service with us for far less out of pocket each month.

I need to check with my spouse - I totally understand that. I tend to be the same way. However, if my husband came home and I could tell him we just saved X amount per month on our mobile bill, I think he’d be happy.
-----------------------------------------------------------------------------------------------------Payment Arrangement :-
I know that you are in a situation right now and believe me, I am with you here as I am also a customer outside work and managing bills at home. If only I have the power and capability to extend your payment and restore your service, I wont hesitate to do so.

As a customer myself I would to help you restore the services today however since the system has verified that there was an unsuccessful payment arrangement it will not let us process another extension as we have reached the maximum days and amount of delinquency.

The payment arrangement is automatically being set up by our system and without eligibility, your service will not be restored as well even if you schedule a new future payment.

Hoping for your understanding. If only this is within my control, I will do it in a heartbeat. I am also a customer myself outside the office so I know how important this is. I just want to be transparent and ensure to resolve your issue without giving false information.

I certainly get your point and as much as I would like to help you get additional 2 days, our options are only limited and we only have payment arrangements that have already been given to you. Another option that you can try is to speak with our collections team about different payment plans

It is never our intention to deny or deprive you with any extension and the current status of the account limits us to do so. I am hoping for your compassionate understanding that we follow certain mandates and we also bound to a certain limit like a normal person.

I understand your situation as I also live within a budget. I know this is not an easy situation for you and I am doing all the possible options here to extend the payment, though the account reached the maximum days of delinquency

I hope you will not take this against me as I only want to be transparent and ensure to resolve your issue without giving false information. I know that we sometimes go through rough times and I'm hoping that you get through the situation favorably.

However in as much that we would like to extend or set up a payment extension in your account, the full past due balance has been settled. This is because your account has reached the maximum days where we can set up an extension and the maximum days of delinquency. But no worries, let me partner this one with my supervisor to check if we can do something.

As of this moment, your account no longer allows us to set-up a new arrangement and needs us to settle the full past due first before it allows us to restore the services.

We have done our best to process your request . We have exhausted our resources, but we are getting the same result since your account is in a maximum days of delinquency. For us to reactivate your services again, the payment of the past due balance should be processed. Once you have done the payment, your services will be automatically get restored.

We understand that many customers are experiencing financial hardship that makes it hard to pay their bill, and we want to provide flexible payment options for those who are eligible. You are eligible for installment plan so service will remain active.
----------------------------------------------------------------------------------------------------Billing :-

I would like to inform you that your payment is scheduled and scheduled date is after the suspension date of your services so it will keep on disconnecting, you need to make payment of atleast past due to avoid disconnection again and again.

I really wish if I could have setup further extension however as the previous extension not fulfilled, unfortunately system does not allow us to make any changes until the past due amount will be paid however as I do need to discuss your concern with my supervisor for you.

I discuss your concern with my supervisor and we really wish if we could have setup further extension however unfortunately we are unable to do so as the previous extension not fulfilled however I assure you that once the past due amount is paid, we will help you with the same. I hope you understand.

I know how you feel, I wish someone is there to help you out and if only I own this company you don't have to ask this for manytime. I will provide you the extension for you right away since I know how important your services especially in these times however as an representative we have limitations and restrictions when it comes on providing the extension. I hope you understand.

Our deepest sympathy for the loss of you love one. I know it is really hard to manage our finances specially during this time of situation and we understand that sometimes you need the extra time to pay your bill.

Even if I will restore the it will get disconnected as this is an automated process, however you can visit nearest store to get it permanently restored. If I will restore or as many times as we will restore on chat or call, reactivation fee will be applied .
-----------------------------------------------------------------------------------------------------
Credit :-

I have update the credit from my side. You can check the status of the credit online in MY ACCOUNT>Billing tab .

Movers :-
Congrats on your new home! What an exciting accomplishment for you! We certainly would appreciate continuing our relationship with you and thank you for your continued business.”

No Service :-

I can understand your concern however I am sorry to inform you but it seems currently comcast services are not available at your area. For this I can submit a ticket to first send out our sales team to check your area to see if we can provide connection line there to provide services, then we can follow up further and share plans detail.
I request you to please help me with your working mobile number so that I can go ahead and submitted the ticket from my side.

Service Cancel :-

Just to set right expectations, I will share best internet only deal, however to apply the same deal you need to call as we do not have an access to disconnect the services , I hope you will understand on my behalf. I will also mention notes so that you do not have to repeat it again.

I'm sorry to hear that. We would love to keep you as a customer. Is there a particular reason you want to disconnect?”
-----------------------------------------------------------------------------------------------------
Contact Numbers :-
1- ACTIVATION - (1-855-652-3446) - Hours of Operation Monday - Sunday, 7:00 AM - 1:00 AM ETD.

2- CENTRAL SALES - 1-877-424-2028 - Mon to Fri - 8 AM to 9 PM & Sat/Sunday - 8 AM to 6 PM.

3- SEASONAL HOLD - 1-888-633-4266

4- PREPAID - 1-855-757-7372

5- Internet essential - 1-855-846-8376 - 08:00 AM - 12:00 AM ET, seven days a week.

6- CSA - 1-888-565-4329 - Hours of Operation 6:00 AM - 2:00 AM ET/Seven days a week.

7- Weekly Passes - 1866-489-0919

8- Gift Card - 1-800-526-3268

9- Xm care - 1-888-936-4968

10- data usage - 1-877-807-6581

11- Movers- 1888-245-4000

12- Retention - 1866-470-6654

13 - ACP - 1855-254-8687

14 - UPS - 1800-PICK - UPS
-----------------------------------------------------------------------------------------------------Call Back :-

I would have loved to call and help you, but I would like to inform you that as I am from chat repair team so I will help you on chat as well .

However you can share your query with me here on chat and I will try my best to resolve it.

Since you’re looking to have a word with Voice representative, you can schedule a callback on- https://www.xfinity.com/support/schedule-callback , however; I’m here to help you with the issue you’re experiencing with Xfinity services

I know it may have been quite struggle for you to reach us over the phone. I myself would love to talk to live representative to properly explain what's happening but if you can tell more about your concerns today, rest asured I would do my best to make it as efficient and seamless as possible for you.
-----------------------------------------------------------------------------------------------------Mixed Scripts :-

To Differ 2.4 and 5.0 -:
1-Please go to below link https://xfinity.com/myxfi

2- Select VIEW NETWORK DETAIL'S>Click See Network>EDIT WIFI

3- Check the box 'Use different Names for 2.4 Network and 5.0 Network'

4- A security pop up will appear, please ignore it.

5- Update the 2.4 WIFI Name to - and 5.0 WIFI Name to - and click Apply changes.

DATA USAGE -

1- Because of personal security I am being restricted to check the exact data usage or sites, download are accessed for specific device to determine which device is using more data for scenarios like this we have customer security team data usage escalation available.

2- For this let me share the options available to check the break down of data usage from your end and also escalate this issue with the customer security data usage team. So if there is any discrepancy we can fix it for you.

You can check data usage breakdown on your smartphone/tablet, just go to Device setting>Data usage for this.

On your Windows PC, go to control panel>Network and sharing. Select data usage to view the breakdown there.

On the Xfi App we can only check monthly data usage and keep monitoring on network activity on daily basis.



-: Also, You can view your Monthly Data Usage in Xfinity My Account. You’ll need to sign in with your Xfinity ID and password.

When you open the app, tap Internet on the top left menu bar or on the Overview screen.

You’ll see your current data usage in a box at the bottom.

Tap that box to view data that was used in previous months.



Modem active and router offline-

As I have see that your modem is showing online, however to connect the modem please follow the below steps -

1- Disconnect power to modem from the power source.

2- Unplug the router from the power.

3- Disconnect the Ethernet cables from router to the modem.

4- Then power on the modem and wait for 2 minutes to get it sync.

5- Once the modem is synced, then connect the router and modem using the Ethernet cable and then power on the router.

6- Once the router is fully synced, check for internet connection.



DMZ Settings -:

Please go to below link https://xfinity.com/myxfi

Select CONNECT tab>Click on the device from the list and select device detail's.

Please note down the IPv4 address for the device.

Then go back to CONNECT main tab>Click See Network>Advance setting

Click DMZ>Enable and enter the IP address and click Apply changes.



Port Forwarding -
Please go to below link https://xfinity.com/myxfi

Select VIEW NETWORK DETAIL'S>Click See Network>Click ADVANCE SETTING

Select Port forwarding.

Select Add port forward.

On the first option select the device from the list to which we need to open the ports.

On the second option select Manual Set up. Enter the port number at the Port option and set up the protocol to TCH, UDP as recommended.

If need to open more then one port, click Add port and once done select Apply changes to save the settings.



Email Back up-:
SAVE EMAIL BACK UP - Go to yor email Select ' Select all' to Please mark the emails'(it is avilable below the compose option)>Besides compose there will be icons for refresh, reply, delete,etc>click on three horizontal lines (last of the icon)> Select save as file and download all your emails to your device.

UPS -:
If customer is requesting for return label in-order to return his old equipment via UPS.

Below are the points need to be shared with customer as per customer concern

1. Guide customer, Comcast no longer offer return label kit, however customer can return equipment via UPS store without return label.

2. There is no charge to customers for returning equipment to any of UPS Store location.

3. Customers can also schedule equipment pick up from their home by calling UPS at 1-800-823-7459 . However, there is a fee charged by UPS for home pickup and Comcast does not cover the fee.

No need to pack the equipment, UPS Store will pack the equipment ,ship it to Comcast and provide a receipt to the customer for the same.

5. Customer needs to show a valid ID proof and a copy of the Comcast bill at the UPS store. Customer should ask for equipment return receipt at the store for future reference.

6. Customers can track their equipment return on http://www.ups.com/ with the tracking number provided on their receipt.

7. The customer will also receive a confirmation email from Xfinity for equipment return.

How To Activate Spam Folder -

Go to connect.xfinity.com

Select the gear icon on the top right end of the screen.

From the drop down select Settings

Click on Advance settings from the left menu

Check spam filter and ensure the box 'save the spam mail' is unchecked.



Channel Language - :

1- Press the xfinity button on the remote control from any screen to bring up the X1 main menu. The xfinity button is rectangular and is located above the up arrow key.

2- Use the xfinity button or the up/down arrow buttons to go to the Settings menu, pictured as a gear icon on the right-hand side of the menu. Press the OK button in the center of the arrow keys to enter the menu

3- Once in the Settings menu, use the arrow buttons to go to Accessibility Settings. Press OK to select it.

From Accessibility Settings, use the arrow buttons to go to Video Description. Press OK to turn video description Off.

Remote:-
XR-15 - Reset-

Press and hold the A (triangle) and D (diamond) buttons on the remote for three seconds until the status LED changes from red to green.

Enter 9-8-1 on the remote. If the status LED blinks blue twice, you have successfully reset your remote.

Pairing :-

Press and hold the xfinity and Info buttons for five seconds. Wait for the remote light to change from red to green.

Follow the instructions by entering the three-digit, on-screen pairing code.

Once your remote is paired, follow the on-screen instructions to set up power, volume and input control for your TV.

How to unlink the account -

Go to

customer.xfinity.com

Select SETTINGS

Go to LINKED account

And you can make the changes there.



DOS Attack -:

Just to confirm as you currently have dynamic IP address, have you tried to turn off the modem for around 30-40 minutes and then turn it on to change the IP address?

As you are getting Dos attacks I would recommend to turn off the modem for around 30-40 minutes and then turn it on to change the IP address.

Modem Compatible-
To learn more about XFINITY Supported Modems and steps for the modem activation, please refer the link http://mydeviceinfo.XFINITY.com/

How to check IP address -

Click on the Start Menu .

Type cmd and click on Command Prompt .

Type ipconfig and press Enter .

Locate either Autoconfiguration IPv4 Address (Ethernet) or IPv4 Address (Wi-Fi).

The number you see is your IP address.
EBB-
Existing Xfinity Internet customers will need to check eligibility through the National Verifier. Once the National Verifier has verified eligibility, customers can proceed to the enrollment step. Existing Internet Essentials customers do not need to check eligibility through the National Verifier and can move to the next step.
Enroll in the Emergency Broadband Benefit program at xfinity.com/EBB using your Xfinity ID, and complete the consent and application process.

NEW BOX -
Once the new box is delivered and you return the current adapter box the charges of $7.50 will be removed from the account.

Making the bill same as now.

Turn Automatic Payments Off :-
If you've already set up automatic payments in My Account and would like to turn them off, follow these instructions:
Note: You cannot turn automatic payments off on the date a payment has begun processing.

Visit the Automatic Payment section of the My Account website and sign in to your account using your Xfinity ID and password.

Select Stop Automatic Payments, to the right of your stored payment information.

Click Turn Off.

You’ll receive an email confirming your automatic payment cancellation.
To pay Bill -

You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record.
IMAP-
Below is the listed setting fo IMAP

Incoming Mail Server Name: imap.comcast.net

Incoming Mail Server Port Number: 993 with SSL ON

If the Mail Client lets you select an authentication method, choose STARTTLS.

If Needed: 143 with SSL ON

Outgoing Mail Server Name: smtp.comcast.net

Outgoing Mail Server Port Number: 587 (SMTP)

If Needed: 465 (SMTPS)

Encryption: TLS (use SSL if TLS isn't shown.)

Authentication: Type in your Comcast username and password



How to scheduled the payment -



Please login into XFINITY account

After that click on my account tab

Then click on settings tab

After that click on scheduled payments on the left panel

Once you will click on scheduled payments then you will see the option of schedule a payment.



WIFI name - 6



The xFi 3rd Generation Gateway supports the latest in WiFi technology. To take advantage of this advanced technology, commonly referred to as WiFi 6 or 802.11ax, you may need to update your Windows PC WiFi drivers in certain devices to enable them to connect to your in-home WiFi network.

WiFi 6 or 802.11ax,



Having older drivers installed could mean certain wireless-capable devices, such as laptops, may not be able to recognize the WiFi network being broadcast by a WiFi 6-capable gateway or router. This could prevent certain devices from connecting to your in-home WiFi network until the driver has been updated.



MOCA -:

MoCA is the standard for home entertainment networking enabling the secure and reliable delivery of data, Internet access and HD video around the home. MoCA technology runs over the existing in-home, coaxial cabling and works with WiFi to extend wireless connectivity.



Email Backup-

SAVE EMAIL BACK UP - Go to yor email Select ' Select all' to Please mark the emails'(it is avilable below the compose option)>Besides compose there will be icons for refresh, reply, delete,etc>click on three horizontal lines (last of the icon)> Select save as file and download all your emails to your device.



Hotspot -

The HOTSPOT network is named as XFINITY WIFI. It is an open network. You can connect your any device to the HOTSPOT, after that your browser will redirect you to a log in page. Use your COMCAST username and password to log in and you will be all set to use the HOTSPOT.



Broadcast Tv Fee -

The Broadcast TV Fee is an itemized charge on your bill that changes based on the costs of providing the local broadcast stations that we carry on our cable systems in each area. These costs include the fees that broadcast stations charge us to carry them on our cable systems, which are among the fastest growing components of our programming costs and are not a government imposed or mandated fee.



The Regional Sports Network Fee (RSN) is an itemized charge based on our costs of providing the regional sports networks (like The Big Ten Network and Fox Sports Southeast) that we carry on our cable systems in each area. These costs include fees that regional sports networks charge us to carry them on our cable systems, fees that are among the fastest growing components of our programming costs.



HBO at 4K-

At this time, HBO Max does not offer any titles in 4K on the streaming platform. 4K resolution is the step above 1080p HD and Blu-Ray, and it's coveted for both new releases and fan favorites. For this reason, many HBO users expected 4K capabilities for the HBO Max launch, especially after neither HBO Go nor HBO Now offered any titles in 4K.



Splitter -: A splitter is a small device that allows separate coaxial cables to be run from a single outlet or similar type of cable source.

Bill -: You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record.



Xap Plan - The plan will ensure customers stay connected to the Internet by transitioning them to the Xfinity Internet service at 50/5 Mbps and at a reduced price of $14.95 per month. They will not be charged for equipment rental; however, taxes and other fees will still apply. Affected customers will lose their Xfinity TV and Xfinity Voice services and receive an email informing them of their services being switched to XAP.



TPV Only: http://www.xfinity.com/eloa/English/tpv - For Landline number port only.



E911 Acceptance Only: http://www.xfinity.com/eloa/English/e911



TPV + E911 Acceptance: http://www.xfinity.com/eloa/English/tpv_e911 (Doc id - CNT1094)



-: STEPS TO CHECK CALL HISTORY LANDLINE : SIGN INTO MY ACCOUNT , CLICK ON SERVICES AND SELECT VOICE TAB AND ON RIGHT SIDE YOU WILL SEE AN OPTION CALL HISTORY



XAP - Only internet and stream basic cable only.