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CR Ticket #CR081922789
CB: (570)905-5183
Acc: 8993114450012985
Issue/Resolution:disconnected call,no interaction happened,endorsed to support
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Roj talked to Steven Foster
CR Ticket #CR081922955
CB: (804)779-2031
Acc: 8299600080311194
Issue/Resolution: cx wants to confirm account number-answered,cx wants to know his voice PIN to port out number-answered but cx still wants to confirm it to a different person,transferred the call to port out voice department,EOC
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Roj talked to Joe Paterra-xm pitch
CR Ticket #CR081923099
CB: (304)670-1795
Acc: 8993212500021509
Issue/Resolution:cx wants to know the devices that would match current modem features that he got from Xfinity,educated cx about mydeviceinfo.xfinity.com,EOC
------------------------------------------------
Roj talked to Jose Alves
CR Ticket #CR081923284
CB: (617)516-7660
Acc: 8773103222455677
Issue/Resolution:cx wants to port her number with Xfinity Voice (617)282-3515 and not use Xfinity's given number,transferred cx to Residential CDV Port in department,cx agreed to wait in line for
the next agent to answer the call,EOC
------------------------------------------------
Roj talked to Donna Ames-xm pitch
CR Ticket #CR081923449
CB: (724)747-7774
Acc: 8993208910002998
Issue/Resolution:cx has a problem with home phone-call is routed to voicemail and in call logs it says blocked call,tried calling the home phone again but it already worked,cx wants to know ways to lower her internet bill-discussed ACP and Xfinity Rewards,EOC
------------------------------------------------
Roj talked to Kathleen Ayres
CR Ticket #CR081922381
CB: (917)538-2968
Acc: 8499051940532645
Issue/Resolution: modem activation,ran itg for activations,issue resolved,cx wants to know her current monthly rate-answered,cx wants to know if how much she will pay if she will just have internet,EOC
------------------------------------------------
Roj talked to Kevin O'brien
CR Ticket #CR081925901
CB: (617)939-1080
Acc: 8773100630351795
Issue/Resolution:cx wants to ask if the modem from mailbox is most updated than the one he is using,educated cx about the most updated modems,EOC
dONE
------------------------------------------------
Roj talked to Lori Garland
CR Ticket #CR081934032
CB: (410)521-1991
Acc: 8299400460400398
Issue/Resolution:cable box repair-frozen image,ran itg for picture quality issues,issue resolved
---------------------------------------------
Roj talked to Alexander Archbold
CR Ticket #CR081952024
CB: (347)324-9257
Acc: 8993112711360284
Issue/Resolution:wanted to confirm tech apppointment and try to re-scheduled,but cx wanted to talk to supervisor,endorsed to supervisor,EOC
------------------------------------------------
Roj talked to Jesus Llatas
CR Ticket #CR081953946
CB: (860)987-7651
Acc: 8773400235646361
Issue/Resolution:modem activation,ran itg for activations and routed to tech appointment cause of low WAN score, cx don't want to proceed because of the possible charge for tech and says he will just visit Xfinity local store to disconnect services,EOC
------------------------------------------------
Roj talked to Joan Gallo
CR Ticket #CR081956871
CB: (570)489-2988
Acc: 8993114710048597
Issue/Resolution: cx can no longer access Xfinity on demand but cx tried again and she can,issue resolved
------------------------------------------------
Roj talked to Susan Nessle-xm pitch
CR Ticket #CR081970299
CB: (610)508-6482
Acc:8499102650006062
Issue/Resolution:modem not working,ran itg for connectivity issues,can connect to the internet but computer is locked so advised cx to contact computer manufacturer first and then we will do a follow up call after an hour to confirm resolution,EOC
------------------------------------------------
Roj talked to Patricia Casillo-xm pitch
CR Ticket #CR081986890
CB: (917)557-1437
Acc: 8773405080938318
Issue/Resolution: cable box activation,ran itg for activation and routed to tech appointment,cx doesn't want to proceed with tech and wanted to disconnect TV services,transferred to Disconnect LOB department,EOC
------------------------------------------------
Roj talked to Dan Slattery
CR Ticket #CR081997749
CB: (978)778-8037
Acc: 8773103940471410
Issue/Resolution: flex box activaton-remote not working,ran itg for remote control issues,advised cx to pick a new remote at the local store because the one that he has is not functioning,EOC
------------------------------------------------
Roj talked to Rhonda Griffin-xm pitch
CR Ticket #CR082004281
CB: (443)525-7163
Acc: 8299400441482481
Issue/Resolution: flex box activation,ran itg for activation,issue resolved
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