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BASIC QUALIFICATIONS
-5+ years IT experience supporting MacOS and -Windows desktop environments
-Working experience of incident management, trouble tickets, and supporting internal or external customers
-Experience selecting and managing local vendors and suppliers for software and hardware
procurement and maintenance
-1+ year experience leading a small team or mentoring junior team members
PREFERRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
-Ability to work with a range of teams with differing needs and technical sophistication to understand requirements and implement solutions
-Ability to work with customers in real-time to debug urgent issues
-Experience working with and administering any of: Google Workspace, Okta, Meraki, GitHub, Jira
-Specific experience administering IdPs and an understanding of SAML
-Strong knowledge of L2/L3 networking and enterprise networking requirements
-Experience supporting common enterprise hardware installation and maintenance
-Strong written communication skills for documenting policies, procedures, runbooks etc.
-Knowledge of programming/scripting languages for automating tasks
-Experience supporting Linux desktop environments
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