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Oh, I see and completely understand your concern as how it feels. Thank you for specifying the same. And let me review your account and I'll assist you with that.
Oh, I do apologize for the inconvenience as how difficile it could be. And completely concurred your concern and no worries, let me review your account and I'll help you with that.
Signals:
I'm refreshing the online services and provisioned the device from my end, please stay connected.
I'm sending the signals to the modem to sync all the settings and to update WIFI configuration and the process may take upto 5 minutes. Please stay connected.
As it seems like the modem is getting an issue while receiving the signals from the server end and while synchronizing too. And I have escalated the same to the advance team and we're working on it. Please stay connected.
Hotspot- coaxial cable - - - - - - -
Technician:
Thank you for waiting and I have got a notification from the advance team as the tech visit is required for that as the modem is getting an issue while receiving the signals and the wall outlet isn't activated properly and there could be an issue with the outside pedestal box. And I'll jot down all the notes for the tech visit, so you won't get any issue and don't have to elaborate it again. And for the inconvenience, I'll apply the credit for you and it will reflect in your next month's bill. And you don't have to worry about it as there will be no charges of the tech visit for the Comcast issue. I hope, this is fine for you as I would like to assist you in all possible ways.
Xfinity mobile:
If you don't mind, may I know how much you're paying for your current mobile services?
And while working on your account, I have got a pop-up that you're eligible for the $100 visa card along with the $20 discount on your internet services for next 24 months. Shall I go ahead and help you with that?
I have checked you're eligible for the Xfinity mobile in which you'll get unlimited texts, unlimited calling and data in $15/mo. And you can keep your same number and existing device too. And you'll get $100 visa card along with the $20 discount on your internet services for next 24 months. And there will not be any upfront fee or any contract for that. Sounds good?
That's fine, as in that case for now you can add one line in this price to lock this offer and later on, you can redeem it on the other lines too, in the same price. As I would like to assist you in all possible ways.
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