Notes

5511f750-9206-43a3-ab8c-ac06bb90f504
Recording not found


20567e34-c569-4171-b094-79cd5ef9f431
itn no- not found// status-cx disconnect // call intent- book new res// summary- cx not ok with seat selection charges// stage of disconnect- na// call back done- not req// Email sent - not req


9af99c99-7f59-4617-b33b-035494a04c3a
Recording disable by Agent


83eafdb9-1780-4a19-94b7-d1306aaeb914
Recording Unavailable

4c9a93d8-35b3-41c9-9846-61f75db7a2f0
Itn no- 72403177532433// status- agent disc //call intent- need alt flight over asc //summary- Late opening, Long hold, no notes found on voyager, agent disc. // stage of disconnect- // call back- no

b217cac4-c279-4bae-9df9-20b3d42214e2
itn no-not found// status- agent disc //call intent- ftc red //summary- cx wanna redeem ftc outside the exp date, agent denied so cx ask to speak with sup, agent disc //stage of disc- //call back- no itn found

a18644df-f5e6-4a13-b972-c3d34bc63cf1
Recoeding not available

dba890ee-7a93-4c7d-b6e3-faa56117f071
Itn no-72490948319650// status- disc due to system or agent //call intent-alt flight due to asc //summary-cx wanna get alt flight due to acs, after checking avail when agent unhold and speaking to cx, call got disc// stage of disc- //call back or email-no email and call back found

e1e1cd06-30a2-4ff4-bb35-ce1fa75b14c3
itn no-72485332527698// status- cx disc when agent was with nc team/ call intent- alt flight due to asc/ summary- agent call nc team to transfer when he unhold cx call was disc// call back or email- OB call done bt not connected, no email//

26d9efa8-d03a-4bb1-90d9-3a1949c52834
itn no-72483357493662// status- cx disc when agent calling al// call intent- change in ndc booking// summary- agent call al but did not refresh for long so cx disc/ call back - yes, no email//

48aa3087-60b4-42d0-80fc-444533a078ed
itn no-72387876603420// status- disconnection after long silence// call intent- changes // summary- agent was on mute while checking flight, after long silence call disconnection// call back- not found, no email//

d826e957-9a07-4c66-8316-7edc1f8525ca
itn no- 72429549292275// status- agent disc/ call intent- asc- reprotection// summary- cx was looking for alt flight due to asc, agent checking alt flight and policies, then disc// call back- no call back, no email, no voyager notes

5b659db4-bc18-4889-8e6e-2a67a54da659
itn no-72440035590601//status- agent disc bcoz cx was unresponsive// call intent- cx unresponsive// summary- call rec agent respond but cx was unresponsive, standard verbiyage was missing while disc// call back- no call back, no email, no voyager notes