Notes

A wonderful day! Thank you for choosing Xfinity! This is Himanshi, your Xfinity Ambassador for today. It will be a great pleasure to assist you today. Kindly tell me more about your concern and let's start working on it

Internet :- I know how important it is to have Internet service working. Specially in times like these days when so many work from home or do schooling at home. That's not the experience we want you to have as a customer.
Cable:- I know how important it is to have Internet service working. Specially in times like When we have to sit and relax and watch our favorite Program. That's not the experience we want you to have as a customer.
I know how important for you to login with the account. Specially when you have to login with your account and check the account Information that is not the experience we want you to have as a customer.

2.OWN IT -
Assurance :- I appreciate the opportunity to assist you today and I want to assure you that we are committed to providing you with a superior customer experience.

3. Show appreciation
I appreciate you bringing this to our attention / I appreciate you providing me that information.
Just want to say thank you for being part of our Xfinity family. We value your business and appreciate you choosing us as your service provider.

4,MIE
I must tell you that we have an amazing App that is called 'Xfinity My Account App" using this App you can you can manage the technician ( cancel or reschedule ) you can also try to fix internet issue, check for service outages, arrange call back, pay bills, and manage your account online, we have 'Self-help videos' available as well. It also keeps you notified about any kind of alerts such as outage, Comcast Service Center locations and many more.I would strongly recommend you to download and use it.
You can download it at http://xfinity.com/apps. You can enter your Xfinity username and password as login credentials for it.

I really appreciate your time and patience on the chat and thank you for being so nice throughout . You are really one of the most understanding, patient and supportive customer I had chatted with today.

BAXA
Internet:- With Xfinity Internet, one of our customer's favorite features is wi-fi Hotspot, provides access to use your internet wherever you are. You can download the Xfinity Hotspot app from this link http://xfinity.com/apps and need to login with your Xfinity username and password.
You just need to find the Xfinitywifi in your wi-fi search list and then get connected after entering the Xfinity username and password.

Stream app:- I must tell you that we have an amazing App that is called 'XfinityStream App'. Using this App you can Get the entertainment you love anywhere, on any device.It provides you access to Live TV, rental movies, free shows and movies and lots of more content as well. I would strongly recommend you to download and use it.
You can download the Xfinity Stream app from this link http://xfinity.com/apps and just need to login with your Xfinity username and password.

Appointment charges
No charge will apply for any issues identified at Xfinity end or equipment rented out by Xfinity. It will only be applicable if the issue is not caused due to Xfinity services.

Technician discloser
Please take note of the following important information regarding your technician’s visit:
1) The technician may arrive anytime within your scheduled appointment window.
2) Someone 18 years or older must be present at the time of the technician's visit for the entire duration of the technician's visit.
3) You will receive a call from our Automated System prior to the technician’s arrival to confirm that someone is at home for the appointment and still experiencing a problem.
SOAK
I have created the ticket on your account. You modem will be on diagnostic for 2 hours and backend team will keep checking and refreshing the modem to fix the issue. With in 2 hours you will get a text message if the issue is resolved you need reply and type message type "YES" if not not type "NO" After that our advance team will contact you via Chat or by call back.

Closing:-
If issue resloved
Fantastic! I'm glad that we were able to fix issue. Hope you enjoy the service. I appreciate your patience and efforts working with me today. It was indeed a pleasure to assist a valued customer like you and I hope that all the issues are addressed.
Are you happy with support I have provided you today?
Great! I appreciate any feedback on the services and experience I have provided you today, Thank you for being a loyal Xfinity customer. I hope you have amazing rest of your day.

Payment arrangement:- Please note that you can schedule your payments now. Please visit https://customer.XFINITY.com/#/billing/payment Under payment date, select the date when you want to make a payment and it would be processed on that date. It’s that simple.

Remote issue:
Please Confirm me the Model of the remote Its written at the back side under the batteries.
Please confirm are you able to use volume button and power button.
Do you have the Setup button on you remote.
Setup button remote
Press and hold the Setup button on the remote for three seconds until the status LED changes from red to green.
Press 9-8-1 on the remote. If the status LED blinks green twice, you have successfully reset the remote.

Remote without setup button
Press and hold the A (triangle) and D (diamond) on the remote for three seconds until the status LED changes from red to green.
Enter 9-8-1 on the remote. If the status LED blinks blue twice, you have successfully reset your remote.

NPS power

Great! I appreciate any feedback on the service and experience I have provided you today. Thank you for being a loyal Xfinity Customer. I wish you have an amazing rest of your day and a fantastic weekend ahead. You can click on the “End chat” to close the chat.

Thanks for allowing me 1-2 minutes to check the status of services and equipment on your account. I appreciate your patience.

I am really glad to help you with it

I thought i was being charged double

It's you who we need to say thank you.

Honestly speaking customers who have patience and cooperative are very less like you. It is nice chatting with you and would love to assist you in future as well.

It's my pleasure to ease out our valuable customer

Thank you for choosing Xfinity and have a great day and have a great year! Please take care and stay safe
Stay awesome as you are.

You have been the most pleasant and cooperating customer, Thank you, for being such a kind and polite customer.

You have been very patient and amazing with me today, certainly the best customer I had today. I hope that all the issues are addressed.
Outage
Just to set the right expectations, this is an on going issue from server end and this is an area wide issue and Our Engineers are working to fix it as soon as possible so that it is the minimum time taken to restore the services

Pitch
I have checked an awesome deal on your account in which I will reduce your monthly bill by $20/mo. Shall I share the complete details with you?

And also when I was working on the account I have found that you are a very valuable customer and as a part of our recognition program you are selected as one of the 10 customers who are eligible to get a Brand new cell Phone "GOOGLE PIXEL 6A " on US , sounds good ?

***BYOD
I can see on your account that you are eligible for Xfinity Mobile - You are eligible for monthly discount on your account which will be credited to your monthly bill , if you will Port an existing phone number I can go ahead and sign you up for Xfinity Mobile.

Being an Xfinity Ambassador, I'll be glad to Sign you up for Xfinity Mobile with the most pocket friendly mobile phone. It offers Unlimited Calls, Unlimited Text and 1 Gig at just $15 per month.

You also qualify for Xfinity Mobile; I can save you hundreds of dollars a year on your mobile bill ! May I ask how much you are paying monthly ?

Currently, we are offering $100 Visa Prepaid card for each line with your own device. Monthly plans starting as low as $15.

Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.

AUTHENTICATION
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Please help me with your first name , last name and complete address with zip code, so that I can check your account and help you accordingly.

Please help me with your last name and complete address with zip code, so that I can check your account and help you accordingly.

HELPLINE

gift card number 1877435668
Bussiness/Bulk helpline 18003913000
Xfinity reward -- 1800-526-3268
Activation department--1-855-652-3446
Wifi passes Helpline Number is:-1-866-489-0919
SIK Activation:- 1-855-652-3446 ( 11: 00 AM - 10:00 PM )
Xfinity Home Security helpline number: 1-888-223-5723
UPS store helpline number:- 1-800-823-7459
Norton security suit:- 1877-272-7149
Xfinity Mobile:- 1-888-936-4968
Xfinity Internet essentials :- 1-855-846-8376
Seasonal hold:- 1-888-633-4266
CSA:-1-888-565-4329 Available from 6 am to 2 am.
Comcast Helpline Number :-1800-934-6489
Movers-- 1877-685-6683
Prepaid internet --1-855-757-7372
Temporary Hotspot == 1-866-489-0919
You can contact our customer service team on Helpline number 1-800-934-6489. Available 24/7