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The clients desired resolution: have the full refund
Did you call the hotel: What was the outcome: N/A
Did you call AAS: What was the outcome: N/A
What else did you do to resolve the situation: cancel the reservation with no charges since it was outside the penalty
What was the final outcome of the call: the reservation was successfully cancel
Resolved or Escalate: Resolved
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230970187//
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I spoke with Wendell at the front desk, and he told me that we can go ahead and cancel the reservation with no charges// 230985371
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[email protected] 13906328378//
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gonzales//[email protected]//
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9524760881//
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227201415// I spoke with Michael and he told me that we can cancel the reservation with no charges.
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R436082833 of Katie Constable// [email protected]//9524760881// Customer called to get the resolution about her case, the call got disconnected.
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116.64 AUD//[email protected]// R403466357
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