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Ticket #: N/A
Acc #:8499051630304206
CB #:(610)299-1005
Issue/Resolution:wants to set up tech
app on set because of house renovation
ongoing and cables need to be secured,
set tech appointment,issue resolved
------------------------------------
Roj talked to jose timas
Ticket #: N/A
Acc #:8773101901762819
CB #:(508) 846-5481
Issue/Resolution:wants to activate
mobile service,warm transferred to
mobile care department
------------------------------------
Roj talked to none
Ticket #: N/A
Acc #: 8299600073267528
CB #:4422411287
Issue/Resolution: call got disconnected
in just 2 seconds,no interaction
happened,endorsed to support
------------------------------------
Roj talked to Jason Freiwirth
Ticket #:CR079243150
Acc #:8299610264095877
CB #:(540)-841-6930
Issue/Resolution:xfinity app doesn't
display new adress,ran itg, relog-in to
app but still no improvements,
transferred to CSA
------------------------------------
Roj talked to Kristina
Account holder: Jason Moura
Ticket #:CR079247178/CR079243570
Acc #:8773102900854532
CB #:(508)496-2815
Issue/Resolution: no dial tone,
ran first itg voice activations and
and routed to no dial tone itg,cx wants to cancel
tech appointment-resolved before truck,
issue resolved
------------------------------------
Roj talked to michael vogelsong - xm pitch
Ticket #:CR079265437
Acc #:8993110730205373
CB #:(717)-571-9339
Issue/Resolution:cable box activation,ran itg,already set tech appointment, issue resolved
----------------------------------------
Roj talked to Robert Bowles
Ticket #:
Acc #:8299400451184241
CB #:(443)833-2639
Issue/Resolution:wants to be transferred to mobile services department but can not verify account and he disconnected the call
-----------------------------------------
Roj talked to Shirley
Ticket #:
Acc #:8299200061464292
CB #:(201)887-8848
Issue/Resolution: Inquired about why technician is late, ended the call right away because the technician already arrived
-------------------------------------------
Roj talked to Joseph Bianco
Ticket #:
Acc #:8773102610189724
CB #:(781)-462-8166
Issue/Resolution:Scheduled the customer for a tech visit because the last tech cannot complete the appointment due to some wirings outside home that needs to be fixed first and previous technician did not give an update
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