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issue: customer received a text and
she not in the area
res:arvin spoke with pamela and she already disconnected the call I already forward the concern
ticket #:8773100750550036
name:carl
issue:needs help setting up TV equipment
res:003 arvin spoke with carl he call because he want to active his internet box but he disconnect the call because he have a visitor he will call back later.
call back #:8993211890314516
name:nancy
issue:want to upgrade the subscribe channel
res: educate the customer and she want a lower bill and I transfer her to the billing
call back #:
name:robert
8773103810123745
issue:want to active the new cable box
res:arvin spoke with robert we try run itg but the new cable box is not compatible I advice customer to replace the cable box
he will go to the near local store
sso
my account app
rewards
call back #:
name:staphanie
issue:want to activate the tv box,modem and voice
res: arvin spoke with stephanie I run itg modem and voice are already activated but the cable box have a outage I educate the customer to wait the text confirmation.
sso
my account app
#CR079260572
1 CR Ticket Generated #CR079260572
name:
issue:
res:
call back:
ticket:
sso:
name:john
issue:want to activate the modem
res:ran itg and send a multiple signal but the modem is not reponse the signal I sent and I inform the cxour adv repair team they will contact him
8299610160011218
call back:540) 431-9936
CR079272591CR Ticket #CR079278176
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