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customer: fullyverefied
acc#:8993115701012583
callback: (717) 324-3320
problem:modem activation
resolution:sending signal,run some diagnostic ,browsing website
tagged this issue resolved
ticket: #CR079236774
device: Device Type: MTA (white modem)
AR TG4482A
XH Camera Compatible
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Honey spoke with: karl wilson
callback#:(860) 655-2429
acc#: 8773400221576887
problem:no signal
resolution:tech appointment
ticket:CR079252693
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Honey spoke with:Lavonda Pompey
callback#:(412) 901-8056
acc#:8993209160293824
problem:cx checking technician appointment
resolution:*Had to ran ITG to schedule technician appointment//cx ios handicapped cannot do activation process//had to ran ITG steps without informing the cx to successfully schedule technician appointment.
ticket:CR Ticket #CR079260089
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Honey spoke with:Colleen Mikolichick
callback#:(203) 258-0686
acc#:8773213040045301
problem: got new modem x1 difficult of activating and want to connect her cable box into her internet her activated
resolution: send some signal, then assist how to connect the cord, tagged this issue resolved
ticket:t #CR079269200
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Honey spoke with:jennifer nsalou
callback#::
(706) 703-3104
acc#: 8299420661432420
problem:modem off
resolution:dont want to troubleshot with me, want to recieved txt message instead
ticket:##CR079281107
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