Notes

https://notes.io/qcEEh
https://notes.io/qcWLP

https://docs.google.com/spreadsheets/d/1-QMqiEHgZ5eGw7XWOE7VFf8t00QNCUFZe1N5RT1vmL8/edit?pli=1#gid=0

NOTEPAD___________________________________

qfZb6 || Pass@123 || Vishal@123 || ileads@123 || qk5Vj || qjdVD SDL353764532 ||notes.io/q2tVs
---------------------------------------------------------------
Please share your concern, so I can assist you better!

May I know your exact concern please?

Bataiye main kis prakar se aaj aapki sahayata kr sakta hun.

Sir, please, Don't worry please elaborate your concern, I will surely help you out.

Nishchint rahiye, mere dwara aapki puri sahayata ki jayegi.

No need to worry, I will surely help you out about this issue.

I am sorry for the inconvenience caused, please don't worry, I will surely help you out about your concern.

Maafi chahunga aapko asuvidha hui, lekin aap nishchint rahiye main aapki problem solve krne mein aapki puri sahayata karunga.

ASKING DETAILS

Please share your Order / Suborder Number, So that I can assist you better!

Aapse request hai ki aap apna order number/sub order number share karein jisse main aapki behtar sahayata kar sakun!


FURTHER ASSISTANCE Session id : 5E6918AEF1D13CA

Is there anything else I may assist you with?

Kya iske alawa main apki aur koi sahayata kar skta hun?

I hope you are satisfied with the way I have assisted you and my way of talking also.

Aasha karta hun aap mere dwara di gayi information or mere baat karne k tarike se santusht honge.

I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!

Mujhe khushi hui ki mai apko jaankare dai paya! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka din shubh rhe.

Sir, aapne mujhse ummeed jatayi hai to main aapko nirash nahi karunga, main aapki samasya samajh raha hun, aapki jagah agar main hota to mujhe bhi bilkul accha nahi lagta or main bhi nahi chahunga ki aapko phir kabhi aisi samasya ka samna karna pde.

Maafi chahunga aapko pareshani hui, maine aapke registered number par ek SMS bhej raha hun jo ki agle 10-20 minutes mein aapko mil jayega. Us SMS mein aapko ek link milega, aap us link ki sahayata se apne order ki return request raise kar lijiyega or sath hi usmey aapko images ka option bhi milega jahan aapko jo product mila hai uski images upload karni hai.

Maafi chahunga aapko pareshani ka samna karna pada, aap apna concern hamare sath [email protected] par share kar dijiye, team iske lie aapko 24-48 hours mein update kar degi.

Apke order ke cancellation request le raha hoon par jesa ke check kar pa raha hoon apka order shipped ho chuka hai, to apse request karunga please aap order lene se apne door steps par mna kar dijiyega, apka order cancel ho jayega.

Maafi chahunga aapko pareshani hui, maine aapke registered contact par ek SMS bheja hai jismey aapko ek link milega. Aap us link ko open karke apne product ke lie please khud hi return request raise kar lijiye or usmey aapko images upload karne ka option bhi milega, aap please wahan par apne product ki 2-3 images bhi upload kar dijiyega taki aapke product ke pickup mein koi pareshani na ho.

No need to worry as our courier partner is out to deliver your order today itself and I had also notified him that you are waiting for your order and had told him to reach at your address soon to deliver your order. Please wait till 6 PM, you will surely receive call from courier team soon and your order will be delivered today for sure.

Jaisa ki check kar paa raha hun aapka amount jo ki ₹389.00 hai, hamari taraf se 28/1/2023 ko Snapdeal Credits mein refund kia gaya hai jo ki aapko apne Snapdeal account mein mil jayega.

Ye amount hamari taraf se aapke Snapdeal account mein transfer kari gayi hai, maafi chahunga lekin is amount ko bank account mein transfer nahi kia ja sakta hai lekin aap agli baar jab bhi koi naya order place karoge to aap us order ki payment is amount ke through kar sakte hain.

As I can see your amount of ₹389.00 for this product has been refunded already by our side on 2/12/2022 in Snapdeal Credits. I request you to please check once in your Snapdeal account, you will get it there.

This amount is credited in your Snapdeal account as Snapdeal Credits. Please check it in your Snapdeal application in SD coupons section, you will get it there. Also this amount cannot be transferred in your bank account but you can use this amount for making payments for your future orders with us!

Whatsapp Chat ID –099F5C1AEF2A25C
Cust Concern – cx want to know return status of his order//APUC case
Action Taken – replied on whatsapp//
Communication – info shared/apology done//72 hours tat shared//RL filled//assurance given

Whatsapp Chat ID –
Cust Concern – cx want to return the order///WPD Case
Action Taken – replied on whatsapp//
Communication – info shared//SMS sent//directed to self serve//ask cx to share images also

Nishchint rahiye sir, ye dia gaya samay adhiktam samay hai, main puri koshish karunga taki is die gaye samay se pahle hi aapka naya replaced order aapke pass deliver kara dia jaye.

Main hamari taraf se hui is asuvidha ke lie aapse dil se maafi mangta hun, aap please mujhe ek mauka dijiye taki main aapki sahayata kar sakun, main aapko nirash nahi karunga na hi aapko aage se kabhi aisi shikayat ka mauka dunga.

Main aapko bharosa dilata hu ye aapka snapdeal k sath pahla or aakhiri bad experience hoga, aage se main khud personally dhyan rkhunga ki aapko aisi problem face n karni pade.

Maafi chahunga lekin aapke product ke pickup ke samay naya replaced order deliver nahi kia ja sakta hai. Aapke order ke pickup ke baad seller aapke lie naya order issue karta hai jo ki aapke pass adhiktam 4-7 dino ke ander deliver kar dia jata hai.

As I can see here your complaint is already registered and team is working on it. Within next 24 hours, team will approve your complaint and will update you about the further pickup details for your order. I request you to please wait till that.

Please confirm did you have shared your product images with us via mail?

Please provide me your email address, I will share a mail with you in which you will get address of our warehouse. Please send your parcel as soon as possible and share courier receipt you will get from there and then your amount including your product amount will be refunded back to your account.

Sir, aapki complaint already registered hai or team aapki complaint approve karne ke lie investigate kar rahi hai, chinta na karien aapki complaint agle 24-48 hours mein approve ho jayegi or uske baad aapke product ke pickup ke lie update dene ke lie hamari team aapko contact karegi, aap please tab tak wait kar lijiye.

Nishchint rahiye, aap mujhe apni email ID bata dijiye, main aapko ek mail bhej deta hun, aap us mail par reply mein apne product ki 2-3 images share kar dijiyega, uske baad aapke product ke pickup mein koi pareshani nahi hogi.

Sir, maine aapko mail bhej dia hai, aap please product images share kar dijiye taki main aapke product ka pickup reschedule kar sakun.

Please confirm karayein kya aapne apne product ki images hamare sath email par share kar di hai?

Sir, aap mujhe apni email ID bata dijiye please, main aapko ek mail bhej deta hun, aap apne product ki images hamare sath share kar dijiyega, uske baad aapke product ke pickup mein koi pareshani nahi hogi.

Please confirm did you have shared product images with us via mail?

As I can check we have three options to return your COD amount i.e Snapdeal Credits/ Bank refund and UPI please select one from this.

I had shared a mail with you on your given email ID, please share your 2-3 product images with us on that mail and after that there will be no issue in pickup of your product.

No need to worry, please share your product images as soon as possible so I can reschedule your product pickup and I will share your product images with courier team so there will be no issue in pickup of your product this time.

Sir, Aasuvidha ke liye humein khed hai, batana chahunga ki aapka order kuch courier issues ke karan hum abhi tak deliver nahi kar paye hain. Main iske lie aapse tahe-dil se maafi mangta hun. Maine aapki complaint register kar di hai or team aapke order ki delivery ke lie aapko agle 24 hours mein update kar degi, aap please tab tak wait kar lijiye.

Your refund is pending due to the unavailability of your account details. Please provide me your email address, I will share a mail with you for your bank details.

I had shared mail, please revert back with your bank details so we can refund back your amount at the earliest.

Your complaint is registered already and we have requested you to fill and share images of UT form so please coordinate and share the requested documents as soon as possible so we can resolve this issue at the earliest.

Aapse request hai tab tak apna product original brand packaging mein sabhi bills or invoice ke sath taiyar rakhiyega.

Aapka suborder number (54932262879 )hai. Aapse request hai aap niche di gayi link par jaker undertaking form fill kar lijiye, aap jab ye form fill karke submit kar denge tabhi hamari team aapki complaint par kam kar payegi or aapko behtar samadhaan de payegi.
https://forms.gle/eZ31FauX38d5U2tC6 .

Jaise hi humein aapki taraf se ye fill kia hua form mil jayega, aapko yakeen dilate hai aapko Trust Pay Policy ke anusaar ek behtar samadhan dia jayega or tab tak aapse request hai aap please coordinate kijiyega.

I would like to inform you that we can process your refund in the form of Snapdeal Credits into your Snapdeal account . This is the most widely chosen refund mode due to the following benefits:
1-Instant refund.
2 No need to share any bank details.
3 You can use this amount to pay for your future orders.

Please let us know if we can go ahead and process process your refund instantly as snapdeal Credits ?

Thank you selecting snapdeal credit as the refund mode

Aapko batana cahhunga aap apna refund Snapdeal credits me le sakte hai.

Snapdeal credit/ Refund Voucher ke Faide
1- Aapka amount instantly hi aapke snapdeal account mai credit ho jaega .
2- Apko apni koi bhi bank details ya upi details share karne ki zarurat nahi hai .
3- Aap is amount ka full use snapdeal mai aage ki shopping ke leye kar sakte hai

Please confirm kar dijiye mai refund mode snapdeal credit select kar du

Snapdeal credit ko apna refund mode select karne ke leye dhanyawad .

ANYWHERE 1

Please share your concern/query, so I can assist you better!

Are you talking about this order?

Kya aap isi order ki baat kar rahe hain?

Thankyou for your positive review.

Aapke positive review ke lie dhanyawaad.

If you have any query related to Snapdeal please share so that I could assist you better!

Kindly elaborate your concern/ query so I can assist you better!

No need to worry as this given time is maximum time we need to deliver your product, I will personally work with the courier team to get your item to you as soon as possible.

Aap bilkul nishchint rahiye, aapki chat mere pass aayi hai to ab ye meri jimmedari hai ki main aapki sahayata karun. Die gaye samay se pahle hi aapke kahe anusar aapka order aapke pass pahunchaya jayega.

Ji sir, aapka order jald se jald aapke pass pahuchaya jaye iske lie maine aapki complaint already senior team ke pass escalate kar di hai taki priority basis par aapke order ki delivery kari jaye or aapko or adhik wait na karna pade.

No need to worry as this given time is maximum time we need to pick your product, I will personally work with the courier team to pick your item from you as soon as possible.
5A0DA29F8EDD830
988105414EEC17B

ANYWHERE 2

9389830804
Sir, jaisa ki check kar paa raha hun aapke product ka pickup Pickup cancelled by customer ki wajah se nahi ho paya hai.

Please confirm karayein kya aapko pickup ke regarding 02-02-23 ko hamari courier team ki taraf se koi call aaya tha?

Sir, jaisa ki check kar paa raha hun aapke order ki delivery Customer Not Available ki wajah se nahi ho payi hai.

Please confirm karayein kya aapko delivery ke regarding 1/2/2023 ko hamari courier team ki taraf se koi call aaya tha?

ANYWHERE 3

Please share your concern that you are facing with your delivered product?

Maafi chahunga mujhe apni personal details share karne ki anumati nahi hai.

No need to worry, you will be fully assisted here. Please give me a moment. I will check it for you.

Nishchint rahiye, mere dwara aapki puri sahayata ki jayegi. Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

Kirpya vistaar mai apna concern btae taki apko jankari de sakun!

Maafi chahunga aapke dwara diye gaye suborder number se main koi bhi order nahi dekh pa raha hun jo refund ke lie pending hai.

Aapse request hai please niche die gaye format mein bank details share kar dijiye-A/c Holder's Name-A/c Number-IFSC code-

I request you to please share 2-3 images of delivered product so I can check and register your complaint.
B14B599DB5213FC