Notes

Subject:

333 Troubleshooting We need to do a hard reset on the modem to refresh it. Use the tip of a pen or a paperclip to push the button inside the reset hole at the back of the device. Press and hold for about 15 seconds. You should see the lights on the device turn off and start ,MH
334 Troubleshooting We need to restart the modem, please unplug the power cord and plug it back in after a minute. Please let me know once the lights on modem are on. ,MP1
335 Troubleshooting Please try using another browser, like Firefox or Chrome. This should fix the problem. ,CB
336 Troubleshooting I can confirm that your modem is online and working fine. There seems to be an issue with the setup of your PC that is stopping your access. Please contact the PC manufacturer for further help. ,PCI
337 Troubleshooting Log in on http://10.0.0.1
,PU
338 Troubleshooting Click the Add Port Trigger. ,PU1
339 Troubleshooting Enter Service name for which we want to change ports. ,PU2
340 Troubleshooting Edit port trigger. ,PU3
341 Troubleshooting Click Wireless. ,WP
342 Troubleshooting Go to Gateway -> Connection -> Wi-Fi and press the EDIT button next to your wireless network. ,WP1
343 Troubleshooting Choose the wireless password key type like(WEP, WPA or WPA2). ,WP2
344 Troubleshooting Click save settings. ,WP3
345 Troubleshooting Unplug the modem from the power source to turn it off. ,PC
346 Troubleshooting Wait for 50 seconds. ,PC1
347 Troubleshooting Check if coaxial cable at the back of the modem is properly connected. ,PC2
348 Troubleshooting Plug back the modem to the power source to turn it on and wait for all lights to sync. ,PC3
349 Troubleshooting Once the modem is fully synced, check for internet connection. ,PC4
350 Troubleshooting Go to access Gateway > Connection > Wi-Fi from the left navigation menu then click edit. ,CW
351 Troubleshooting See mode option there? Can you please put the mode in b/g/n. ,CW1
352 Troubleshooting Change channel. ,CW2
353 Troubleshooting Save. ,CW3
354 Troubleshooting For incoming emails :-mail server address is mail.comcast.net. ,OS
355 Troubleshooting Port number is 995 or 110. ,OS1
356 Troubleshooting For outgoing emails :-mail server address is smtp.comcast.net. ,OS2
357 Troubleshooting Port number is 587 ,OS3
358 Troubleshooting You can change the positioning and give everyone equal access. For example, in an open office room setting, instead of placing the router in a corner, try putting it in the middle of the room, where the signal should extend out more evenly, giving better ,WMP
359 Troubleshooting Login on the page with username as 'Admin' and password as ' Password') ,EB
360 Troubleshooting From the left-hand column, select Gateway > At-A-Glance. ,EB1
361 Troubleshooting A message appears stating 'WARNING: Enabling Bridge Mode will disable Router functionality of gateway and turn off the private Wi-Fi network. Are you sure you want to continue?' Click OK to confirm. ,EB2
362 Troubleshooting Please follow this link http://www.ehow.com/how_6761214_uninstall-norton-mac.html
,UNM
363 Troubleshooting Apple menu and select Sherlock. Or, from the Finder, press the keys Command-F. ,UNM1
364 Troubleshooting Choose your search criteria. You can search by one or more attributes of the file (name, size, type, date modified, creator and so forth). ,UNM2
365 Troubleshooting Right click on the folder and then delete it . ,UNM3
366 Troubleshooting Open Internet Explorer. ,CC
367 Troubleshooting Click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar. ,CI1
368 Troubleshooting Click Internet Options and choose the General tab. ,CI2
369 Troubleshooting Click the Delete... button under the 'Browsing History' section. ,CI3
370 Troubleshooting Make sure you uncheck 'Preserve Favorites Website Data' at the top of this window. ,CI4
371 Troubleshooting Make sure you check all options below 'Preserve Favorites Website Data' ,CI5
391 Troubleshooting It is found that the current modem has gone bad and it is not performing to its capabilities. Let me go ahead and schedule shipment of new modem and once received, you can send back the old modem ,ms
392 Troubleshooting I would like to suggest to place the modem in such a way that all the device is close to it. Please do a speed test on a hard wired connection and if you are still getting a slow speed, do contact us. As part of our guarantee, we are here for you 24 hours ,CS
393 Troubleshooting I see the Comcast router has not been restarted in a while, could you please restart it by unplugging the power cord at the back of the router. Wait for 10-15 sec and then plug it back in. ,WS
394 Troubleshooting I would need your help today to isolate whether the concern is with both wired and wireless or wired only? ,WS1
395 Troubleshooting Please make a wired connection with laptop or a desktop and then run a speed test. Please connect and go to http://speedtest.comcast.net
,WS2
396 Troubleshooting Since you are getting the desired speed on a wired connection, it seems that the concern seems to be Wi-Fi congestion. ,WS3
397 Troubleshooting I would recommend you to download Wi-Fi analyzer from the play store. This app will automatically scan the networks in the vicinity and suggest a channel for best speed. Once Identified then we can configure the same in router ,WS4
398 Troubleshooting I would request you to please download ‘Netgear Wi-Fi analyzer’ from play store on an android device. It would help us in understanding the network around your house. ,WS5
399 Troubleshooting Once you have the app open, you will find a lot of options at the bottom bar. Please select the fourth option from the left, which would look like a broadcast sign, with a big black dot in the middle. When you select it, it would say ‘Channel Interference ,WS6