Notes
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-21 days from previous bill date (Debt Age = 1)
DELINQUENT
-When an account enters collections
WRITE OFF
-Account written off if Collections is unable to collect payment ; Write-off is normally 120 days after Suspend.
HOTLINE
-Displays on Interaction Home.
-One-way suspend.
-Customer receives incoming calls.
-Outgoing calls are directed to the CFS Collections team.
DEBT SALE AGENCY (CSA)
- accounts whose debt has been sold to a third party company for collection.
OUTSIDE COLLECTION AGENCY (OCA)
- is a third-party collections agency that attempts to collect on accounts that were contracted to them from Sprint
SUSPEND
-Displays on Interaction Home.
-One-way suspend.
-Customer receives incoming calls.
-Outgoing calls are directed to the CFS Collections team.
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