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lord spoke to glen
1079 route 5 springfield vermeont 05156
issue:customer wants to activate modem on his new address but the address has still an active account that's why customer account was disconnected
Resolution:run itg
Callback no.:8457979494
Pitch:no
Account no:8773500800130590
CR ticket:CR079235116
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lord spoke to craig
issue:customer has problem on his billing
Resolution:suggest to the customer to call 877-7988914 to resolved the customer problem on her billing
Callback no.:(623) 329-5118
Pitch:no
Account no:8499101580197199
CR ticket:transfer call
*****************************************************
lord spoke to tommy
issue:they could not find the prepaid internet and could not found the account no. of prepaid internet
Resolution:transfer call to internet prepaid
Callback no.:860-997-5051
Pitch:no
Account no:8773400235225299
CR ticket:call transfercall
Issue:
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lord spoke to karen
issue:internet activation
Resolution:run itg but the modem did not respond so we set up a tech appointment
Callback no.(443) 337-4806
Pitch:yes
Account no:8299400462916078
CR ticketCR079255868
****************************************************
lord spoke to michael
issue: customer informed that the technician leave there garbage to the house of the customer
Resolution: i apologize to the customer and tell him that i would ask somebody to tell the technician to not do it agin to others and if im in his situation i fell the same way to
Callback no.:(301) 401-3226
Pitch:no
Account no:8299420720001208
CR ticket:concern only
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