Notes
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cx: Ardelia
an:8499100111051263
cb#: 2677695052
issue: wants to activate internet device
resolution: run itg// technician appoinment
ct #CR079394075
_____________________________
cx: Flora
an:8773100701142768
cb#:7863142326
issue: wants to nform the store that she will be the one to pick up the equipment// general inquiry
resolution: assure her that she don't need to worry and she can still pick up the equipment
_____________________________
cx: Edward Davis
an: 8299600062771936
cb#:(804) 878-6173
issue: wants to activate internet
resolution:found out that he has past due dates and educate himabout his bill
NOTE: HE WILL GOING TO PAY ON MARCH 11
#CR079408776
_____________________________
cx:Audrey
an: 8993205000091196
cb#:7243887011
issue: call got disconnected
resolution:endorse to support
ct
_____________________________
cx: Anita
an:8299700044064929
cb#: 4074123336
issue:wants to try activating the equipmet and cancel the technician appoinment but at the end choose to stay with her appoinment
resolution: assist her with her technician appointment
ct
_____________________________
cx: Brian
an:8299410170522266
cb#: 3042831616
issue: wants to activate internet
resolution: run itg// issue resolved
ct #CR079414388
own: sbv3202
mac address: 2494cb97c37a
MTA:2494CB97C37B
_____________________________
cx: miles
an:8773103171603673
cb#: (857) 492-5090
issue: wants to activate sim card
resolution: transfer to mobile care department
ct
_____________________________
cx:Robin
an:8499102530091888
cb#:
(215) 704-6681
issue: coupon code for military discount
resolution: transfer to the right department
ct
_____________________________
cx: Donna
an:8993207870343798
cb#: 7249532271
issue: cx wanted to keep tel no. 724-226-0818 and 724-226-9253// contact ecm// able to retrieve// but too long time// call has to endorsed to sup for further assistane
resolution:
ct
7242260818
7242269253
_____________________________
cx: Min
an:8499100027536415
cb#:2672515700
issue: the call get disconnected// looking for her technician
resolution:
ct
_____________________________
cx: Derick
an:8299400472553408
cb#:4438290128
issue: looking for his tech
resolution: contat ecm support// move his schedule
ct
_____________________________
cx: Catherine
an:8773102650125539
cb#:6033216668
issue: wants to cancel acorn// call disconnected
resolution: endorse to support
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