Notes

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https://docs.google.com/spreadsheets/d/1-QMqiEHgZ5eGw7XWOE7VFf8t00QNCUFZe1N5RT1vmL8/edit?pli=1#gid=0
https://notes.io/q2tVs
https://notes.io/YrkP
https://notes.io/Pqh6
https://notes.io/qfXNq
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https://sampark.snapdeal.com/app/accounts/1/conversations/900107
https://snapdealcx.my.site.com/apex/SnapdealSearch?sfdc.tabName=01r2j000000CicA
https://notes.io/qi6Zr
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sticky notes---

Sir, may I know you want information regrading this order ?

Aapse request hai ki aap apna order number/sub order number/ share karein jisse main aapki behtar sahayata kar sakun!

As I can check your refund of Rs 575. has been already initaited on your Snapdeal credit on 7/3/2023 I request you kindly check in your Snapdeal refund voucher.



Jesa ki mai check kar paa raha hu aapka refund Rs 499. humare end se aapke Snapdeal credits mai 5/3/2023 ko initaite kar diye gaye hai. Aapse request karunga aap please aapbe Snapdeal refund voucher mai check kar lijiye.

Will you please tell me what problem you are facing regarding the product so that I will register your complaint.

Sir, I request you to please share your exact issue that you are facing regarding the product

I have checked the details and your refund was initiated on 4/3/2023 by us and banks usually take around 7 working days to reflect the amount in your account.
Don't worry, your refund will reflect in your account soon.

I will make sure that this should be your first and last bad experience with us and you won't face such a problem in the future
Rest assured our pickup boy will call you once reach at your destination.




Thank you for sharing detail with us! Please allow me some time to check the information for you.

Issue: cx ask about refund
Action: info shared on chat
Comm: told cx refund already initiated on Snapdeal credits//ask cx to check snapdeal refund voucher

Issue: cx want to return the product//cx choose UPI as refund mode
Action: SMS sent//info shared on chat
Comm: self serve guide//assurance done//cx agreed


Issue: cx wants to know the complaint status(return case)
Action: info shared//RL filled// tat shared 2-3 days for pickup
comm: apology done//shared the complaint status//shared the courier partner name//



issue- cx ask for refund//CIP stuck case //tat breached
action- Info shared on chat//stage selected (escalated to tech team)
comm- apology done// tat shared 8 days for update


issue-cx want specific delivery
action- info shared on chat
communication- shared pdd and informed will try best to deliver as per remarks


We appreciate your patience regarding the same. Rest be assured I am working personally on your issue and you will get resolution within the given timeline. Thanks for chatting with us! Have a great day ahead!

Thank you for your understanding, We are doing everything we can, for resolving your problem quickly.


Sir, I would like to inform you that you have received the same product that was mentioned on order description so I will be unable to register the return complaint of your order.


Maafi chaahte hain aap is tarah kee samasya ka saamana kar rahe hain. Krpaya chinta na karen, hum aapaki sahaayata ke lie yahaan hain aur aapako behtar samaadhaan pradaan karege.

Sir, apse request hai ap please mail check kijiye apko mail mai ek link diya gaya hai apse request hai ap please link open kariye apko ek form show hoga uss form ko fill karke submit kardijiye.
Ap nischint rahiye jesi hi ap UT form fill kardenge team ki traf se apko refund ke liye 7 dino ke andar update kardiya jayega.

You can rest assured that it will be my responsibility to get your order delivered as soon as possible within your delivery date.

I know my apologies are nothing in front of the time and patience you lost but I personally apologize and request you to give us chance so that we could take a feedback for this order and try our better next time.

Sir, Nischint rahein aap aapke App mai update hone me thoda samay lagega par aapko batana chahungi humare end se aapke order ka pickup reschedule karva diya gaya hai.

Mai yha se apke invoice ke request lai rahe hoon, agle 24 hours, ke andr apke mail ID par apko team ke tarf se invoice send kar deya jaega.



Sir, aap chinta bilkul jayaz hai or mai smajhti hu aapko bahot pareshani ho rahi hai. Par please aap nishchint rahiye, main abse aapki case manager hu Mai jldi se jldi apko jo problem face karni padd rahi hai usko solve krwaungi.

Sir, maafi chahaungi aap please mujhe apne product ki 2 se 3 images share kar dijiye.