Notes

I wish I could do it but we have limited access to call. Since you’re looking to have a word with Voice representative, please call us at 1800-934-6489 Comcast and follow the interactive voice response to have a word with agent. However, I am here to help.
Please feel free to ask, I am here to help.
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I do not want to lose an opportunity to assist you. So, please do not press the back button and also avoid using other applications for us to stay connected without any interruption.
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I completely understand your concern. I know how it feels when internet is not working properly and you are dependent on internet for study, work and entertainment . I will be assisting you to get this resolved.
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Thanks for bringing this to my attention. I understand the importance of working services and am happy to help with a resolution.
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I am checking the status of equipment's and service in system, it may take upto 2-3 minutes.
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How long you have been getting the issue and were there any troubleshooting steps performed?
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I really appreciate your efforts in trying to resolve this before coming on chat with us. I am here to provide you with excellent customer service today
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I understand and will perform troubleshooting steps to fix the issue and if needed I will also send technician to check connections and outside signals to fix the issue and I definitely will make sure that it get sorted
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Are you using a wireless or wired internet connection?
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Please check if the modem is connected to its originally installed wall outlet and the coax cable coming from wall is to be properly connected to coax in port of modem.

POWER CYCLE :

We need to do a restart of your cable box. I would request you to please un-plug the main power cord and wait for 40-50 seconds.
After that please plug in back the power cord. Please wait for the signals to come back and do let me know if you get the same issue.
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We need to do a restart of your modem. I would request you to please un-plug the main power cord and wait for 40-50 seconds.
After that please plug in back the power cord. Please wait for the signals to come back and do let me know if you get the same issue.
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We need to do a hard reset on the modem to refresh it. Use the tip of a pen or a paperclip to push the button inside the reset hole at the back of the device. Press and hold for about 50 seconds. You should see the lights on the device turn off and start

Modem reset will disconnect you from the chat for few seconds. Do not close the chat page, this way you will be reconnected with me once reset is done. Is it okay to reset your modem now?
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Please note down, your WIFI default password (SSID) & WIFI password (WIFI Key) is written on the back side of modem on a white color sticker near the barcode which is required for a new login after hard reset.

Locate the WPS button on the back of your modem press and hold this button for at least 30 seconds and then release.

Upon releasing the button, the light on the top will flash green quickly to indicate you have successfully started the reset process.
Please go to the link http://speedtest.xfinity.com/ and check for the speed first and share result so that we can go ahead and check difference after troubleshoot. I would request you to pause or disconnect other devices and check speed at https://speedtest.xfinity.com/
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Just to heads up, Speed tests conducted over WiFi are limited by WiFi network type and signal strength, and usually do not represent your full cable connection speed. For the most accurate speed test of your Internet connection, make sure that the test is done on a computer/ Laptop with a wired network connection (Ethernet or USB).

Please make a wired connection if feasible with laptop or a desktop and then run a speed test or else share the speed test result on chat screen with wireless connection. Please connect and go to https://speedtest.xfinity.com/
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IRRATE customer
I can understand where you are coming from, I would have felt the same way as a customer
I do understand your situation, I am also a customer and can feel same you are feeling right now.

We all are customers at some and expect best services. Trust me you are valued customer for us and to keep you connect with us we will do my best which will take effect as soon as possible.
I understand the importance of your valuable time and I would never like you to contact us again for same issue. I will personally observe your service health status from my end.

I understand the importance of your valuable time and I will make sure you do not get this kind of interruption in future.
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I appreciate your efforts and patience in troubleshooting. We have performed all troubleshooting steps. I need to send technician to check and completely fix issue and best thing is when Technician will come out to check the issue then he will fix it and will also ensure that you will not get this issue again.

I will make complete notation with the Request for the issue so that our dispatch team will check and study the case by check past record and status of Account and after that they will send Tech accordingly.
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It is normal for an electronic device like a router or modem to wear out after 2 years since it's continuously used and accumulates static. The functionality is at peak within 1-2 years and declines after that.

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> If Cx eligible for payment arrangement, then Cx himself will apply the payment arrangement from the Online account.

Please go at customer.xfinity.com/#/settings/bill/scheduled-payments and Sign with your XFINITY username and password
Click on the Settings tab at the top of the My Account screen.Under Bill Settings, click Scheduled Payments.
Click Schedule a Payment.
On the next page, select the amount you’d like to pay, a payment date other than your regular bill due date, and choose a payment method. Click Continue.
Review the details of the scheduled payment and click Submit
How to schedule a payment: - Doc ID:- HOW12194
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HOW14035 wifi split
SIK ACTIVATION LINK :https://register.be.xfinity.com/activate?channel=dotcom

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Pods activation : HOW11837

Once you add xFi complete on the account, after the initial 14-day asessment period, you’ll receive additional email with information about your xFi network performance. After the Whole Home evaluation is complete, the results are sent to the primary email address on file.

Once eligible for free pods, you will receive an email "Your most recent review shows that your WiFi coverage may benefit from an xFi Pod, available to you at no additional cost. This email will include a link to order an xFi Pod; once completed, the xFi Pod will arrive within five to seven business days. The same online order link will be available in xFi's Notification Center and the xFi Pod Redemption tile in the Overview tab of the Xfinity app or xFi website."
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Retention department script :
I'm sorry, but we are unable to disconnect services through chat as this department handle troubleshooting queries. Please call 1-800-934-6489 (XFINITY) to connect with an agent who can help, our Retention team have a special access of your account to cater your request or You can submit your cancellation request online by visiting this page https://www.xfinity.com/support/cancel-service. Once submitted, a dedicated team will get in touch with you within 2 business days to verify and complete your request.
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As I have checked your current package at promotional rates. As we are from troubleshooting team and have limited access. However, i will update request for more available packages and once it will be available you will be able to change it through https://www.xfinity.com and I have added catalytic notes on the account, they will be able to help you on the priority basis.
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I will escalate the issue on priority to our Advanced support team in case if issue not fixed and they will get back to you within 24-48 hours. Would that be fine?
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I apologize for the inconvenience caused, I really wish I can help you to get this fixed on the same chat. However, we are from basic troubleshooting team and the system is recommending us to further escalate the issue to our higher department.
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I have completely documented the notes on account and have already escalated to our tier-2 department on priority basis.

Please be assured our higher department will surely take a look over it and will fix this for you.

Please confirm the TV model and xfinity remote you are using. You can check the remote at: www.xfinity.com/support/remotes/

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Also, the model number will be written on the back side of the remote or under battery cover.
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OUTAGEBEST ------------------------------------------------------------------------------------------OR

I would like to inform you that as I have run the test it shows that there is outage in area and Our Network Engineers are already working to fix it. The estimated end time is .
However, our engineers are working to fix on priority. Please help me with phone number to notify once fix.
Your patience will be highly appreciated.
For future reference, you can sign in to https://www.xfinity.com/support/status and know about ongoing outage in your area. You can also update your phone number to get text message as soon as your services are restored.
I have successfully updated your phone number for outage text notifications and The ticket number is : CR Ticket