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SHIVANSHU
21a14559-c07c-4613-ac14-dccb7cdb4b80
72491650381863
I TO CANCEL DUE TO CHANGE IN PLANS.
-AGENT CHECKED AIRLINE POLICY AND INFORMED CX THAT TICKET IN NON-REFUNDABLE UPON CANCELLATION AND CHANGES ARE NOT BEING PERMITTED BY AL.
-NO FURTHER ACTION TAKEN BY AGENT AS CX DID NOT CONFIRMED CANCELLATION.
-LONG DEAD AIR SHOULD BE AVOIDED.
-AGENT COULD HAVE EXPLAINED THAT THESE RESTRICTIONS ARE THERE AS TICKET BOOKED IN BASIC ECONOMY.
-AGENT COULD HAVE CONFIRMED WITH CX WHETHER HE WANTS TO CANCEL OR NOT.
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