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CB: (484)663-4421
Acc: 8499102880003210
Issue/Resolution: cx wants to reschedule tech appointment, issue resolved
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Roj talked to Jillian Ball
CB: (443)745-4704
Acc: 8299400331201900
Issue/Resolution: shipped a new getting started kit for modem and waived the charges for priority shipment
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Roj talked to matthew brother of Glenn Rinehart
CR Ticket #CR080409819
CB: (717)798-6869
Acc: 8993110520046763
Issue/Resolution: no dial tone, registered the phone number, ran itg for activation and cannot finish because matthew needs to come over to parents address for more assitance with restarting the equipment, cx agreed to get a callback after an hour for an update if it's working
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Roj talked to Cheryl Morgan
CB: (860)849-5246
Acc: 8773402001487863
Issue/Resolution: wants to set up tech appointment on set of the call for the remote programming- offered to do troubleshooting but don't want it, issue resolved
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Roj talked to Eleni Haile - pitchpremium channels
CR Ticket #CR080415011
CB: (857)856-0351
Acc: 8773102263495071
Issue/Resolution: modem activation, ran itg for activation, call got disconnected, endorsed to support
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Roj talked to Diana Deshefy - xm pitch already has a contract with optimum
CR Ticket #CR080421953
CB: (732)735-5080
Acc: 8499052050312760
Issue/Resolution: xflex activation, ran itg for activations, walk through the on-screen activation, issue resolved
---------------------------------------------
Roj talked to David Francis - xm pitch
CR Ticket #CR080440707
CB: (860)680-8054
Acc: 8773400235642584
Issue/Resolution: modem activation, set up wifi name and password, ran itg for activation, issue resolved
Kingdavid
Solomon01
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Roj talked to Marie White
CB: (610)653-6030
Acc: 8499101520017747
Issue/Resolution:call received from billing department- disconnected services, educated agent to reinstate services first before the re-activation and to transfer the call to the correct department for reinstating services
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Roj talked to Jamel - xm pitch not interested
CR Ticket #CR080450651
CB: (443)722-8447
Acc: 8299400433593931
Issue/Resolution: modem activation, ran itg for activation, issue resolved
CM MAC - BCCAB5F23CA2
MTA MAC - BCCAB5F23CA3
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Roj talked to Amy Wilkins - xm pitch
CR Ticket #CR080455365
CB: (667)688-1100
Acc: 8299400482231516
Issue/Resolution: modem activation, ran itg for activations and routed to tech appointment but cannot proceed because still has no account on the new address
521 Coventry Lane 329, MD 21804
---------------------------------------------
Roj talked to Korey Dickerson
CB: (434)960-8129
Acc: 8299600440418721
Issue/Resolution: wants to clarify if tech appointment scheduled is on the new address
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