Notes

->caller:eugene bradeen
24 ostrom rd east falmouth, ma 02536
issue: switched modem
callback:774 521 7091
acc:8773105140375150
sol:added modem to account, ran itg
ticket:#CR080404153
pitch:yes, not interested now
=========================
->caller:ebi ogbu
issue:called in the concern of setting up a tech for teresa ogbu, but teresa is in another residence
steps taken:since I cant get a hold of teresa, offered callback teresa for tech visit
callback:347 938 9401
acc:8499053220904452
=========================
->cx:pamela
issue: asked for ethernet,
callback:
acc:8299610241197242
sol:educated customer
ticket:
pitch:yes, not interested in adding more lines

=========================
->caller:keith authorised on the call by samantha
issue:modem not working but it was just recently installed by tech
steps taken: upon checking previous notes there is loss prevention, educated customer to call
callback:202 517 5873
acc:8993207130221735
=========================
->cx:daniel
issue: tech appointment in old address, cx has moved to new address wants to change address for tech appointment
callback:626 321 6721
acc:8773102263493241
steps taken: call got disconnected endorsed to support

discon
=========================
->caller:lorie from sales
issue:called in to complete sodi
sol: educated that sodi needs to be completed by tpv
acc:8499102520326211 - michael
=========================
->caller:marya
issue:supposed to get a survey ung maka add badaw syag services
callback:
35015 old stage rd, delmar, delaware, 19940
=========================
->caller:wendy
issue:customer wants to port in numbers to xfinity services
callback:347 9s26 9610
acc:8299610330829143 - gavin
sol: advised agent to transfer to cdv port in

=========================
->caller:keisha from tech, spoke with charles
issue: customer cannot receive calls, but can do outbound calls
callback:617-462-7659
number that needs repair:508 358 0152
acc:8773102210075026
steps taken:ran itg,sent tech for march 11 1400-1600
ticket:
#CR080436185
pitch:yes, not at this time
=========================
->caller:jessica
issue:needs new number actvated
callback:9782735639
acc:8773102520348766
steps taken:ran itg, xpg
ticket:#CR080449443
pitch:
=========================
->caller:joseph
issue:check on the bill for the increase
callback:2018441483
acc:8499053250688611
steps taken:educated on bill increase

dont add #CR080457806
=========================
caller:2767346743
issue:
callback:
acc:
steps taken:
ticket:
pitch:
=========================
->caller:sharon alston
issue:landline(41228961242) needs activation
callback:4126367306
acc:8993209070150130
steps taken:ran itg
ticket:#CR080463072
pitch:yes, no
=========================
->caller:chris dilello
issue:swapped cable box needs activation
callback:8022387412
acc:8773500260004947
steps taken:
unable to add equipment through biller, ecm cant add equipment, created techspot ticket,educated customer call back after 24 hours and mention the techspot ticket CS0094939.
XG1V4-A
PKPBBWQFW new

PKMLQDZGT ld
ticket:
pitch:no
=========================
->caller:bobby ray
issue: just received 3 boxes wats to activate
callback:2404091673
acc:8299420380010325
steps taken:2 boxes already registered to cx but main box is not, tried to add thru biller no good, using ecm no success, created techspot ticket. educated customer to wait 24 hours to call back so that system can successfuly add the equipment.

techspot ticket:CS0094950


pitch:yes,no
MA1915ET0868 MAIN

cs0259375276
cs0314061347
=========================
->caller:stella
issue:no iternet service due to existing account on service address
callback:4129081784
acc:8993211660218996
steps taken: educated customer, customer clarified that her address is different from the one thats registered to her account, transferred to sales to setup new account
ticket:
pitch:no


fake #CR080480956
=========================
caller:
issue:
callback:
acc:
steps taken:
ticket:
pitch:
=========================