Notes

HONEY SPOKE WITH: Randall Roach

ISSUE/RESO: issue to the account of xfinity for app // want to activate modem//modem need to add to account// cx cant provide cmac# model#// cx not at home//educate the cx to call back once his at home


ACCOUNT#:8773405080938367
CB:(210) 241-0382

PITCH:
TICKET:#CR080403219
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HONEY SPOKE WITH: hardy

ISSUE/RESO:iwant to insatlled // iwant my tellephone installed to my apartment // no telephone yet// iwant a new telephone service//cant verfy the account//itry also contact the account holder but his not available// educate the cx to go to the local store to process to change the account name// eoc


ACCOUNT#:8299400312465821
CB:4107150930

PITCH:
TICKET:
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HONEY SPOKE WITH: daniel liang

ISSUE/RESO: i have a schedule for tech but afraid if i gave the correct address// checking his account got appointment shed. already and he gave the correct detail//educate the customer to wate for the tech. call // issue resolved


ACCOUNT#:8773102263493241
CB:(626) 321-6721

PITCH:
TICKET:
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HONEY SPOKE WITH:BREARAH
ISSUE/RESO: i talking prev. people// iwant to activate the equipment modem // the call disconeected// ran itg// issue resolved//eoc


ACCOUNT#: 8299400270413482
CB:(410) 907-3566

PITCH:
ticket:#CR080415323
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HONEY SPOKE WITH:wife

ISSUE/RESO: i take aplan and you send me a package// i dont have a coaxial cable//want someone to send in my home to help me set up the my modem// cant sched tech appointment coz we cant contact the account holder//the caller said they will cal us back again//eoc

ACCOUNT#:8299400472556591
CB:(240) 278-6660

PITCH:
TICKET:
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HONEY SPOKE WITH: gena lennon

ISSUE/RESO: call got disco


ACCOUNT#:8499200073316827
CB: (302) 608-2658

PITCH:
TICKET:
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HONEY SPOKE WITH: karen watts

ISSUE/RESO: got email to return my cable box//idont want to return that because i already activated it// and use the equipment // iwant them to notify that im using the cable box and dont want to return it


ACCOUNT#:8299200061011044
CB:(302) 593-2552

PITCH:
TICKET:#CR080421351
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HONEY SPOKE WITH: peggy kay

ISSUE/RESO: have young man to installed my tv// iwant that young man to call me back // educate the cx that the way that i can provide that to put on the notes on her account that she want that guy to call him back

ACCOUNT#:8299400023639201
CB:(240) 353-9044

PITCH:
TICKET:
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HONEY SPOKE WITH:

ISSUE/RESO: 


ACCOUNT#:
CB:

PITCH:
TICKET:
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HONEY SPOKE WITH:jennifer palmer

ISSUE/RESO:iwant to my landline back//call dico


ACCOUNT#: 8299400420342276
CB: (443) 253-4942

PITCH:
TICKET:

CCSN:
SN: PKMLTRMTC/ 4C83DE8F0830
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HONEY SPOKE WITH:Emily pollard

ISSUE/RESO: trying to activate my cable box/tv box//cant add the equipment to the account//creat a ticket (tech spot)//inform the customer that she need to wait for 24hrs thenone of our support will call her back


ACCOUNT#:8299200030451891
CB:(610) 724-0204

PITCH:
TICKET:
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HONEY SPOKE WITH:

ISSUE/RESO: 


ACCOUNT#:
CB:

PITCH:
TICKET:
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HONEY SPOKE WITH: Colin Risher

ISSUE/RESO: you want to set up my landline/ want to activate my telephone


ACCOUNT#:8299700043753647
CB:(484) 437-9333


PITCH: