Notes

CALLER: Karen Baupre
ISSUE: wants to activate modem
STEPS TAKEN: activated modem
TICKET:CR Ticket #CR080266026
REMARKS: Issue resolved
CALL BACK NO.: (978) 606-5264
ACC NO.: 8773100771411093
Pitch: yes
------------------------------------

CALLER: Imani Jasper
ISSUE: wants to reinstate service
because she moved to a different address
but movers processed a disconnection
on the new address instead of service
transfer.
STEPS TAKEN: transferred to Customer
Solutions department.
REMARKS: no changes made on the account
CALL BACK NO.: (240) 338-4787
ACC NO.: 8299400433265621
Pitch: No
------------------------------------

CALLER: Victoria Cross
ISSUE: wants to activate phone number
- account is under Central Devision
STEPS TAKEN: transferred to CDV technical
Central Devision
REMARKS: no changes made on the account
ACC NO.: 8771400010460782
Pitch: no
-------------------------

CALLER: Leigh Fillmore
ISSUE: xfi pod is keep on disconnecting
STEPS TAKEN: transferred to HSI technical
TICKET: CR080280723
REMARKS:
ACC NO.: 8771400010460782
CALL BACK NO.: 7072464218
CMAC:
SN: 2F244F100001850
Pitch: N
------------------------------------

CALLER: Erica Broadus
ISSUE: wants to activate modem
STEPS TAKEN: modem activated/ran ITG
TICKET: CR Ticket #CR080290256
REMARKS:Issue resolved
ACC NO.: 8993203610183958
CALL BACK NO.:
CMAC: D46C6D4AE628
SN:
Pitch: Yes/dpp limit reached
HDMI chord missing
name: abdp
pw: aricab11
Darryle Pierce
2232372841
[email protected]
357917876989041
------------------------------------

CALLER: Earline Wilson
ISSUE: wants to activate replacement modem
but can't able to unbox the new modem
requested to restore the internet on
her old modem instead so she can still
use the internet.
STEPS TAKEN: Ran ITG- routed to
10 munite-resolution. Asked Earline's
best callback number and educated her
that someone from advance tech dept
will reach out to her if the issue stil
persist.
TICKET: CR Ticket #CR080303851
REMARKS:
ACC NO.: 8299400050011522
CALL BACK NO.: (443) 534-9549
CMAC: DCeb69585B128D
SN:
Pitch: Yes/ not interested
------------------------------------

CALLER: Carol Tisdale
ISSUE: wants to connect her Dell laptop
to her wifi network
STEPS TAKEN: transferred to Dell.
no changes made on the account
TICKET: NA
REMARKS: wants to be tapped back about
xfinity mobile after a month
ACC NO.:8299420651507058
CALL BACK NO.: 2023228536
CMAC:
SN:
Pitch: Y
Dell
(202) 322-8536
------------------------------------

CALLER: Graciela Rivera
ISSUE: wants to activate X1
STEPS TAKEN: ran ITG/ issue resolved
TICKET: CR Ticket #CR080318406
REMARKS:
ACC NO.: 8499050350358236
CALL BACK NO.:
CMAC:
SN: 98BICO - new
4C6BICO - old - remove
Pitch: N
------------------------------------
E0DBD1B95F8A
MD2024BNC344
CALLER: Megan Crouse
ISSUE: moved to a new address and
wants to activate her modem and flex box
STEPS TAKEN: removed her equipments on her
old account and added to the new one.
contacted ECM to complete the service
order for her flex box to be activated.
- flex box isssue(black screen)
endoresed to support
TICKET:
CR Ticket #CR080327732 - modem activation
CR Ticket #CR080333217 - flex device
activation

REMARKS: Issue resolved
ACC NO.: 8993210070547333
CALL BACK NO.: (419) 545-8320
CMAC:
SN:
Pitch:Y/ not interested
------------------------------------

CALLER: Iqbal
ISSUE: west division
STEPS TAKEN:
TICKET:
REMARKS:
ACC NO.: 8155600398818495
CALL BACK NO.:
CMAC: 4A61
SN:
Pitch:
------------------------------------

CALLER: Valentine Mbabid
ISSUE: wants to activate modem
STEPS TAKEN: ran ITG- routed to tech appointment
- didn't proceed with the appointment
since there is a pending tech appointment
already
TICKET: CR Ticket #CR080347248
REMARKS: call back Sunday!
ACC NO.: 8299420602811641
CALL BACK NO.: 2407013742
IMEI: 358686411935830
2407013742
IMEI: 352803727763956
7174916556
[email protected]
order no.:
#3736000186001325104
att.com/device unlock
-----------------------