Notes

caller: michelle green
issues: billing issue
res: educate the cx regarding woth her bills// transfer to billing dpt.
cb#
acc#: 8299600062101860
pitch: N
------------------------caller: STEVEN ZIEMAK
issues: activate new modem
res: ran itg//issue resolved
cb#:
acc#: 8773403820326944
pitch: Y
#CR080262322
------------------------caller: lindsay rinier
issues: ask for xfintiy blex streaming
res: process shipment// waived the sf
cb#:5402903044
acc#: 8499053290316975
pitch: n
------------------------caller: charles garber
issues: xfinity app
res: ran itg// send text message withing 1 hour idf the issue still unresolved// adv team repair will call the cx
cb#: (540) 290-3044
acc#: 8299600480047026
pitch: n
#CR080267201
------------------------caller: TRACEY ROBINSON
issues: modem activation
res: ran itg// call disconnected while trying to complete service order// endorse to sup.
cb#: :
(202) 840-3819
acc#: 8299700051777579
pitch: n
#CR080276940
------------------------caller: amber brown
issues: not in the house. modem is not working
res: ran itg// successfully activated// if cx go home. she will try to connect it if it is not working// educated the cx that she can utilize xfinity app to sched a call back .
cb#:(845) 418-8854
acc#: 8773400040254625
pitch: y
#CR080272948
------------------------caller: KANSAS VANHINTUM
issues: supposed to received the equipment//
res: educate the cx that comcast processed the shipment// educate the cx // go to nearest local store.
cb#:
acc#: 8299610243592069
pitch: n
------------------------caller: susan irvin
issues: ask for updates//
res: educate the cx for his questions
cb#
acc#: 8773103510037591
pitch: n

------------------------caller: LINDA FREITAG
issues: wants to activate modem// program the remote
res: ran itg// issue resolved
cb#:
acc#: 8299400020086372
pitch: n
#CR080284724
------------------------caller: thomas lucas
issues: waited till 10 min// no connection
res: ran itg// issue resolved
cb#:978 857 9914
acc#: 8773106010208067
pitch: Y
#CR080306010
------------------------caller: michael gnade
issues: modem activation// in the middle of the call in within 3 minutes// unable to hear cx on the line//
remarks: ghost call spiel
cb#
acc#: 8499200141690328
pitch: n

------------------------caller: precious
issues: ask for appointment regrading with home sec services
res: transger to xfinity home service
cb#:
acc#: 8993210041108223
pitch: n
------------------------caller: betty sternberg
issues: modem activation
res: ran itg// issue resolved
cb#: 8604635871
acc#: 8773400210010179
pitch: y
#CR080318596
#CR080322571
------------------------
caller: HOWARD STROMBERG
ISSUE: MODEM ACTIVATION
res: ran itg// cx decided to call back tomorrow.
#CR080323673
------------------------caller: sadot rubio
issues: modem activation// asking for acp status
res: ran itg// techniciam appointment// transfer to acp dept.
cb#: 267 278 2696
acc#: 8499100121276116
pitch: n
#CR080327076
------------------------caller: JENETTE ESTEPHANE
issues: ask to update the email address// still can't see peacock on his end//
res:
cb#: (929) 371-6742
acc#: 8773402202850083
CR080267471
pitch: n
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