Notes
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ISSUE: asked about how they can lower down
their monthly bill
STEPS TAKEN: educated the cx about many ways to
save with xfinity
TICKET: NA
REMARKS: issue resolved
ACC NO.: 8993110620449081
CALL BACK NO.: NA
CMAC:
SN:
PICTH: Y
------------------------------------------
CALLER: Fred Lorance
ISSUE: caption calling system
STEPS TAKEN: transferred to
CDV technical
TICKET: NA
REMARKS: NA
ACC NO.:8773102720090556
CALL BACK NO.:
CMAC:
SN:
PICTH: Y
hearing impaired
------------------------------------------
DISCONNECTED CALL
CALLER: Pedro Rodriguaz
ISSUE: cx wants to speak to a spanish representative
- call got disconnected while I'm endorsing her to a spanish agent.
-disconnected call endorsed to supports
-no changes made on the account
ACC NO.: 8773103761708312
CALL BACK NO.: (978) 237-1146
CMAC:
SN:
PICTH: NA
------------------------------------------
CALLER: Chanice Carter
ISSUE: wants to activate internet service
STEPS TAKEN: Ran ITG- routed to truckroll
TICKET: CHANGE OF SERVICE 1001648092042095
REMARKS:
ACC NO.:8299610130727505
CALL BACK NO.: 5408778694
CMAC:
SN:
PICTH:
------------------------------------------
CALLER: Liliana Munera
ISSUE: cable service concern and wants to
speak to a spanish agent
STEPS TAKEN: transferred to Video tech spanish rep
- no changes made on the account
ACC NO.: 8773101901770333
CALL BACK NO.:
CMAC:
SN:
PICTH: N
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