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empathy
I do understand, This is not a good situation to be in and As a consumer myself, I completely understand the importance of working internet services
May I have your first and last name?
To pull up your account May I have your service address along with zip code?
Please allow me 1-2 of minutes to pull up your account information.
Thank you for your patience to be on the chat.
fter
After name and address
I appreciate you taking time in reaching out to us. I am more than happy to quickly help you fix your issue so you can enjoy your Services
business app
In meanwhile, I was going through your account and can see that you have been using our services since “Enter Year”. I appreciate your loyalty and business with Xfinity.
I appreciate your time and patience
I appreciate you to be on chat.
Baxa
Meanwhile I would also like to inform you that during the service interruption, as an alternative you can also access Xfinity Hotspot.
ll you have to check the hotspot location map online at wifi.xfinity.com or download the Xfinity WiFi Hotspots app from the App Store or the Goggle Play store.
HOTSPOT APP: While waiting, I wanted to share that you can also enjoy our XFINITY WIFI hotspot on the go, please refer the link http://wifi.XFINITY.com/ to check available hotspots . All you have to do is to connect using your XFINITY user name and password.
XFINITY STREM APP: Meanwhile I would like you to know that you as you have our cable services, you can always use Xfinity Stream app, which turns your smartphone into a Live TV. You can stream as many movies as you want, you can also record your favorite shows on your phone. How does it sounds to you?
show app 2
I must tell you that we have an amazing App that is called 'Xfinity My Account App" using this App you can you can manage the technician ( cancel or reschedule ) you can also try to fix internet issue, check for service outages, arrange call back, pay bills, and manage your account online, we have 'Self-help videos' available as well. It also keeps you notified about any kind of alerts such as outage, Comcast Service Center locations and many more.I would strongly recommend you to download and use it.</p><p>You can download it at http://xfinity.com/apps. You can enter your Xfinity username and password as login credentials for it.
Recap
Customer, today you chatted in regarding ............,
Closing
I would love to hear your thoughts on the experience I was able to provide you today. I really appreciate feedback on the service and experience I have provided you today. If you’d like to share them you can click the “end agent chat” option.
You can also save hundreds of dollar a year by switching to Xfinity Mobile, can I ask who your current provider is?
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