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CALLER: Jean Limbert
ISSUE: wants to disconnect home phone only
STEPS TAKEN: educated the cx that we're gonna
need to change the package to a different one
REMARKS: cx didn't liked the solution and
disconnected. However, cx is cool with it and
not agrivated.
ACC. NO.: 8499102670023352
CALL BACK NO.: (267) 227-2518
CMAC:
SN:
PITCH: N
---------------------------------------------
CALLER: Frank and Donna Altamura
ISSUE: tech visit request to install and
activate his internet equipment
STEPS TAKEN: successfully set up tech appointment
on 3/11/2023 10:00-12:00
ACC. NO.: 8499052400287738
CALL BACK NO.: 9734795897
CMAC:
SN:
PITCH: Y
---------------------------------------------
CALLER: Vincent Kott
ISSUE: wants to activate esim
STEPS TAKEN: transferred to mobile care dept
REMARKS:
ACC. NO.: 8773501060288870
CALL BACK NO.:
CMAC: Melissa
---------------------------------------------
CALLER: Wilson - verified by Alice Goode
ISSUE: Caller ID on TV is not working
STEPS TAKEN: Ran ITG and it's routed to
1 hour resolution, cx consented to be notified
for the result that is recomended by ITG.
CR Ticket #CR079953055
REMARKS:
ACC. NO.:
CALL BACK NO.: 4109161018
---------------------------------------------
CALLER: Sue Tarasi
ISSUE: drop calls and no voicemail
STEPS TAKEN: educated the cx that there is
an outage on the area- and added a vm package
on her account
ACC. NO.:8993209220099823
ticket:
Ticket #CR079956358 - droped calls
CR Ticket #CR079963243 - voicemail
CALL BACK NO.:
CMAC:
SN:
PITCH:
CR
HOW6754
---------------------------------------------
CALLER: Robert Donnelly
ISSUE: wants to activate gateway
STEPS TAKEN: ran ITG for activation
REMARKS:Issue resolved
ACC. NO.: 8299400472546576
CALL BACK NO.: (410) 925-5111
Ticket: CR Ticket #CR079939206
CMAC:
SN:
PITCH: y
---------------------------------------------
CALLER: Brett Lightner
ISSUE: wants to activate flex device but
there is a pending order on the biller about
the removal of his TV service.
STEPS TAKEN: asked help from
ECM and was able to complete the SODI
REMARKS: Flex device activated/issue resolved
ACC. NO.: 8499050660177433
CALL BACK NO.:(856) 904-0701
CMAC:
SN: M92003EM6933
MODEL NO.: EX061AEI
PITCH: No
---------------------------------------------
CALLER: Ty Nutt
ISSUE: wants to activate modem
- successfully activated modem but cx can't able to
connect
STEPS TAKEN: ran ITG- resorted to cx's device
problem
- transferred the call to support
REMARKS: ITG recommended to call device's OEM
ACC. NO.: 8499052850008543
CALL BACK NO.: 9086258277
CMAC: A7FC - activate(9D54) diactivate
SN:
PITCH: Y
NuttNet2.4
NuttNet5.0
Pw: my9082819866
ECH VISIT REQUEST
ACC. NO.: 8499052400287738
CALL BACK NO.: 9734795897
ISSUE: wants to activate router
cx is not at home right now
REMARKS:
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