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ISSUE: Confused with package he thought he will still get channels if he switches to streaming, wants to remove landline also.
RESOL: Already pending order and I cant cancel, transferred to customer solutions because customer wants his channels back and doesn't want to proceed with just Xfinity Flex. But he still wants landline removed
CALLBACK:
ACC:8299400020496167
TICKET:
PITCH:yes,no
======================
CX:lisa
ISSUE:theres nothing to attach the modem, no wall outlet
RESOL:tech appointment march 8/ 08-10
CALLBACK:7244835502/2744693301
TICKET:
acc:8993208900278335
PITCH:yes, no
======================
CX:michelle
ISSUE:activate service on newly received motorola play
RESOL:transferred to mobile care
CALLBACK:
acc:8773202520399981
TICKET:
PITCH:yes,no just wanna activate his one line
======================
CX:johanna/johanna bernardo.
ISSUE:transferred from tech department, landline stopped working, their system cannot recognize the number, no dial tone. Nothing is on with telephone light, only other lights. 0430 un
acc:8499051941075859
RESOL:ran itg
CALLBACK:7329276868
TICKET:#CR079957926
PITCH:yes, contract with at&t
======================
CX:jones
ISSUE:line was suspended 1, 10 days
RESOL:
CALLBACK:804 5039457
acc:8299600063240428
TICKET:
PITCH:yes, disconnected
*mag notes paba? nga naa namai nag note earlier about the same issue.
======================
CX:lydiah, george
ISSUE:new acquired receiver not working.
RESOL:ran itg
CALLBACK:9788469845
TICKET:#CR079975460
acc: 8773103500950027
PITCH: yes, not now
*callback
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CX:
ISSUE:
RESOL:
CALLBACK:
ACC:
TICKET:
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CX:
ISSUE:
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