Notes

it is a different kind of network, and it designed to save your money.
See how much you can save by switching to xfinity mobile if you have.

A splitter is a device used to split a cable signal between two or more devices
No worries that's fine

An electrical or electronic amplifier is a circuit that uses an external power supply to generate an output signal that is a larger replica of its input.

no worries, since you did not do anything yet we are now going to do a basic troubleshooting and I'll be sending multiple signal to your cable box.
“This is the strategy to solve it. In order to better understand the problem and support me in resolving it with the appropriate tools and troubleshooting instructions, I will be providing a series of questions. I will need your assistance at all times during the process.”
“I will be needing to ask you to perform some steps to check what is stopping us from communication with the internet box.

RECAP
I will give you some heads up of what we done today. You call because you want to activate your cable box and we do some basic troubleshooting and I send signals to your cable box then we successfully activated your cable box

CLOSING SPEILS!!!
Congratulations and also many appreciation for your assistance, cooperation, and patience while we activated your cable box, by the way thank you for your support because without it, this would not be feasible. I can promise you that everything is in order, so take use of the service. I will mark this problem as solved, and I would appreciate any good comments you may have. Is there anything else I can do for you today? Once more, I want to express my sincere thanks for picking xfinity as your service provider. Enjoy your day and be safe.


FOR TECHNICIAN

The greatest option I can provide is to send a technician to verify everything on your end as we've already performed all the essential troubleshooting steps and the box hasn't responded to any of our signals.


"Don't worry, our technician will explain everything before he repairs anything. I'm very sorry I couldn't resolve this over the phone, but I'll make sure the best technician will be sent. There could be a $100 fee for this tech visit, but don't worry—if the problem falls under Comcast's responsibility, you won't have to pay an anything. ·


I am extremely sorry for the inconvenience for this and I am aware of your hesitation when it comes to scheduling a service. As you can see, we've done everything We could think of to fix this issue. By having a technician to visit your home, they would be able to physically check your wall outlet, internal wirings and even repair the equipment if ever that is the case "


You can notice that the box doesn't seems to be reacting to our signal. Everything is configured correctly on your account, therefore it's possible that the issue is with the equipment rather than a wall outlet, internal wiring, or both. As of right now, sending a technician to look at this for you is the best thing we can do.

We would know for sure why your equipment isn't responding to the signal I'm sending by having this technician come over. In addition, they would be able to physically inspect the equipment itself as well as the wiring and outlets. As you can see, we checked twice to make sure the wirings were positioned correctly. Also, I can't detect anything incorrect with your account on my end.

(Customer wants to just swap equipment) that is correct, you can easily swap the equipment to your nearest local service center, but by having the technician appointment, we can ensure that there won’t be any outlet or inside wiring issue. By doing so, we can avoid you from wasting time going to the service center and swapping your equipment.

I would like to thank you for staying on the line with me and for your cooperation in doing the troubleshooting steps.


I mentioned earlier before we start the trouble shooting process that the (**State the possible reason why that equipment may not work**). However, since the equipment is still offline after the troubleshooting process, I highly recommend that we send someone out to double check everything for you. Personally, I would really love to activate the equipment right now however setting up a technician would be the best resolution since our technician will be able to physically check the equipment and the connections including the inside wirings and all other possible reasons as to why the equipment is still not activated over the phone.


You don't need to worry about the $100 possible fee because the technician will need to evaluate everything first. If the issue is related to Xfinity, for instance if it has to do with our equipment, the technician will waive the charge.



“I have a different provider”
“I can certainly appreciate your willingness with the great service they have given you, however Xfinity is inferior in quality. Additionally, you can get the same quality of service from us for much lower monthly out-of-pocket costs.”.

"I already heard about it.
"That's fantastic. More data options for less money. I'm thankful you heard about Mobile Plans, and to give you an idea, in besides data plan choices, we also provide unlimited countrywide voice and text, which can reduce your mobile bill by up to $400 yearly. Let me check your account to make sure you received the eligibility code and are ready to go..

Customer is doubtful and unresponsive.
I am aware of your existing hesitation. I appreciate your choices, but if it's okay with you, I'd love to tell you about the fantastic features and deals we currently have. Keeping up with the most recent news and trends is a wonderful advantage in this third-world generation, and an Xfinity mobile plan can help. get two lines of unlimited data at the best price, $30 per line per month. Both Xfinity Internet and the Xfinity Unlimited intro service are necessary. The best pricing comparison is based on the lowest price for unlimited 5g plans from the top 3 carriers and two unlimited lines. speeds that drop off after 20 GB of usage per line. Added taxes and fees. Actual savings and data thresholds may differ.

"The price is high."
I'm absolutely aware that the pandemic requires us to manage our finances carefully. But if you could spare a moment, I'd like to discuss a brief summary of the goods and services you'll receive if you choose one of our mobile phone service plans. The American Satisfaction Index ranks Xfinity Mobile's network as the best in the country for customer satisfaction thanks to its combination of the fastest 5G network in the country, the greatest LTE network, and millions of Xfinity Wi-Fi hotspots (ACSI). You may cut your cellular price by up to $400 a year using a variety of savings options. You can call 888-936-4968 or go to Xfinity.com/mobile to make an online transaction.

"I will think about it."
It’s alright. Please let us know if you decide and we are happy to help you by giving the best options. As you know that we offer the best mobile plan that provides convenient anytime and anywhere. Xfinity Mobile plan also offers an unlimited use of data based on promotions and unlimited calling and text nationwide. You may also have a Device Payment Plan (DPP) on the eligible devices to receive monthly promotion credit. You can also bring your own compatible device as long as you got the latest version of watch OS along with latest promotion offers. Do you have time to review this? I'll be glad to walk you through (please refer to HOW13334- How to bring your own device with XM)

“I am not interested at this time”
“I understand you. Please know that this is a way for you to save money and qualify for Xfinity Mobile service. You can save up to $240 discounts annually towards your internet service and a chance to get more discounts if you bring your own device. Let’s review real quick the qualifications and terms to be eligible. I am sure you’ll love it!

I’m on a contract”
“I totally understand! I wanted you to be aware of the service and the savings. Between trade-ins on current devices and monthly savings, many customers find real value Xfinity Mobile”. This is an exciting offer which you can save more money and enjoy the best data options from Xfinity”. Let me discuss on how we can save up to $20 towards your internet bill with an estimated $240 savings every year.