Notes

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Session id : 4024290EF38B377

Session id : 4141B912E027A14
55231717892

Greetings, I am Pankaj,
Thank you for your message!
How may I help you today 🙏🏻


I apologize for the inconvenience caused. Do not worry I will help you with this.

Don't worry I will surely assist you with your concern.

Kripya bataye aapki courier boy se kya baat huyi pickup ke liye ?

Maafi chahunga apko preshani hui, aapke poore sahayata ke jaege.

How can I help you with this order
Mai aapki iss order se related kya sahayta kar sakta hu

Sir as I checked your mentioned suborder isn't delivered to you so I request you to please share your correct suborder ID




Kirpya vistaar mai apna concern btae taki apko jankare de sakun!

Are you talking about this order
Kya aap iss order ki baat kar rahe hai


Details confirm karne ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.


2F09CD94296090B
Issue: cx wants to cancel the order do not need the product
Action: request taken
comm: ask to co-ordinate with courier boy and also guide for door step refusal
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Issue- cx want to raise the return request
Action -Link shared //asked cx to raise the return request from his end
comm- Link shared //asked cx to raise the return request from his end





Aapse request hai ki aap apna sub order number share karein jisse main aapki behtar sahayata kar sakun!

Please share your Suborder Number, So that I can assist you better!



Sir, maafi chahunga aapko pareshani hui par aap bilkul nischint rahe maine aapka concern already update kardya ha aur mai aapko btana chahunga ki aaapko jald se jald aapke issue se related aapko update kardiya jaega aur mai khud iska dhyan rakhunga.




Sir, maafi chahunga aapko pareshani hui par mai aapko btana chahunga ki maine aapke registered contact number mai link share kiya hai aapse request hai ki aap uss link mai visit karke aapne end se return request raise karlijiye aur mai aapko btana chahunga jese hi aap request raise karenge hamari team aapko aapke registered mail id mai undetaking form send kardegi aur aapse request hai ki aapform fill karke same mail mai share kaedijiyeaga.

Sir, I request you to please share your concern on [email protected] and within 24-48 hours our team will update you regarding your issue .


Details confirm karne ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.


Chinta na karen aapaka paisa snapdeal trust pay polisee ke saath surakshit hai, krpaya hamen thoda samay dijiye. Aap hamaare moolyavaan graahak hain, main jald se jald ise hal karane ke lie vyaktigat roop se kaam karoonga.


Sir, maafi chahunga aapko pareshani hui par mai apako btana chahunga ki maine already aapka concern update kardiya hai aur aapko hamare ream se jald se jald aapke order ke related update miljarga.

Sir, sorry for the inconvenience but I would like to inform you that I have updated your concern I will make certain that this gets resolved quickly for you.




Sir, Apka concern update kar deya gya hai sir, pure kosish ke jaege ki apka order jldh se jldh deliver krwaya jaye .


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Issue- cx want to know about the refund status
Action- Asked cx to check on his Snapdeal credit //refund already initiated
comm- Asked cx to check on his Snapdeal credit //refund already initiated



Sir, Maafi chahunga aapko pareshani hui par aap bilkul nischint rahe hame aapki bank details peapt ho chuki hai aur aapko btana chaunga ki within 24-48 hours ke andar hamri team aapko aapke refund se related update kardegi aur aapko aapka refund jald se jald prapt hoga aur mai khud iska dhyan rakhunga .

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Issue- cx want to know about his refund status
Action- macro shared // NEFT details received // TAT shared 24-48 hours for update
comm- macro shared // NEFT details received // TAT shared 24-48 hours for update




Mam, Maafi chahunga aapko pareshani hui par aap bilkul nischint rahe hame aapke end se mail prapt ho chuki hai aap ko btana chahunga ki within 24-48 hours ke andar hamari team aapko apake refund se related update kardegi aur mai khud iska dhyan rakhunga ki aapko aapka refund jald se jald prapt ho jaye .


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Issue- Issue: cx want to know about the refund
Action: macro shared//
comm: shared that due to Neft Details not present, refund pending// ask cx to share the bank details


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Issue- cx want to know his return request status
Action- Asked cx to fill UT form and share on the same mail
Comm-Asked cx to fill UT form and share on

Mam, Maafi chahunga aapko pareshani hui par mai aapko btana chahunga ki aapko hamare end se aapke registered mail id mai mail prapt hui hai aapse request hai ki aap same mail mai aapni product image share kardijiye






Unfortunately, we're unable to initiate return/replacement of your item as the item was delivered to you in good condition hence, cannot be returned or replaced.
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Aapko ye inform karna chahunga ki aapke product ka pick up 2-3 din ke andar xxxx ke duwara kar liya jayega. Pickup complete hone ke bad hamari team aapko 24 hours ke andar sampark karegi. Aapse request hai ki product ko aap use mat kijiyega or brand packaging ke andar item pack kar dijiyega.

Sir, Maafi chahunga aapko pareshani hui par aap bilkul nischint rahe jese hi hame aapke end se aapke product ki images prapt ho jaegi hum aapne end se aapka concern update kardenge aapke pick up se related jisse aapke pick order ke pick up mai koi issue nahi aaenge






Sir, Maafi chahunga aapko pareshani hui par aap bilkul nischint rahe humne aaoke end se aapke product ki images prapt ho chuki hai aur aapko btana chahunga ki maine same images apne end se update kardi hai aur mai ye sunischit karta hu aapke order ka pick up jald se jald karwa liya jaega aur mai khud iska dhyan rakhunga

the same mail


We would request you to please keep the product intact and the original brand packaging ready.







Aapse request hai ki product ko aap use mat kijiyega or brand packaging ke andar item pack kar dijiyega.



Sir, Sorry for the inconvenience but I would like to inform you that you cannot transfer your Snapdeal credit amount into your bank account and I would like to inform you that you can use the Snapdeal credit amount to do shopping with us


Sir, I request you to please confirm us that have you received the different size or you are facing fitting issue regarding your order

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Sir, Maafi chahunga aapko pareshani hui par mai aapko btana chahunga ki aapko hamare end se aapke mail id mai mail prapt hui hogi aapse request hai ki aap same mail mai hame UT form fill karke share kardijiye


Sir, Maafi chahunga aapko pareshani hui par mai aapko btana chahunga ki mai aapke order se related return request raise nahi kar paunga akuki aapko hamare end se same product prapt hua hai jo aapne apne end se place kiya hai


Sir, Sorry for the inconvenience but I would like to inform you that I was unable to raise the return request regarding you order as you have received the same order which you have placed from your end


Sir, Maafi chahunga aapko pareshani hui par mai aapko btana chahunga ki aapke order ke packaging mai sirf aapka name aur aapka address mention hoga aapke order ke packaging mai aapke order se related koi bhi information shared nahi hogi



Mam, maafi chahunga apako pareshani hui par mai aapko btana chahunga ki aapke order ke return ke alternate mai aapko same order hi prap hota hai jo aapne apne end se place kiya hai


Session id : E226F4089A19021

Issue- cx want to know his refund status
Action- Asked cx to share bank details as per mail // EOD fill // TAT shared 6 days for reflection after initiation // macro shared
Comm- Asked cx to share bank details as per mail // EOD fill // TAT shared 6 days for reflection after initiation // macro shared


Sir, I have done all possible things and had escalated your concern to higher authority on priority basis so that your order will be picked up as soon as possible . Please give me a chance to work for you, I will surely help you out and will not disappoint you and won't give you any chance to complaint about the same again in future.

Sir, I request you to please share your product images which you have received on your endSession id : 8DA086E95CA8638

Issue- cx want to return his order //
Action- cx went unresponsive while probing
Comm- cx went unresponsive while probing



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