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Issue:landline needs activation
Callback:
Resolution: itg
Acc no:8299420621856858
Ticket:CR079769807
Pitch:no, dc
disconneceted
==============================
CX:tiffany, francince
Issue:activation but insists on technician
Callback:
Resolution:sent technician march 7.10-12
Acc no: 8299400451633171
Ticket: none
Pitch: yes, refused, not intersted
==============================
CX:brittany
Issue:needs change of activation date of services to another address
Callback:
Resolution: changed pending order to march 10 in biller
Acc no: 8299400451633171
Ticket:
Pitch: yes, refused, not interested
1034 east st. appart 3302 walpole ma.
march 10
==============================
CX:jazmin
Issue:moved to new address, wants to use the same equipment.
Callback:724-681-0938
Resolution:needs ecm to add equipment to new address but she cant provide cmac because shes not there.
Acc no: 8993208220217195
Ticket:
Pitch: pitched, not interested
==============================
cx: onetha
issue:she thought she had internet and landline service
resolution: checked biller no landline service. she confirmed she doesnt want to repackage
acc:8299400121197870
ticket:
pitch:no, reason: Xfinity Mobile
Not Available
There's a problem communicating with Xfinity Mobile. The account information cannot be found.
==============================
cx:janet
issue:customer insists on tech appointment for internet essentials
resolution: scheduled tech appointment
pitched: yes, not interested
acc:8499100217508604
==============================
cx:sarah
issue:2 tv's working before, after 2 tech visits the other tv not getting signal anymore. asked for credit, she refused credit for $16.
resolution: took over by sup, transfered to billing.
pitched: no, long call
acc:8499050910053194
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