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CB: (617)905-0866
Acc:8773303180004828
Issue/Resolution: set up tech appointment on set of the call,tech appointment set approved by Elizabeth Chiquoine authorized on biller,issue resolved
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Roj talked to Daisy Johnson-long call
CR Ticket #CR079775674/CR079780516
CB: (301)351-2604
Acc:8299420621856858
Issue/Resolution: phone and cable box activation,request to complete SODI-completed,ran itg for phone activation and no dial tone,cx wants to set up tech instead because she's old already and no longer wants to continue with troubleshooting, call got disconnected
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Roj talked to Elaine Messier -XM PITCH not interested
CB: (860)977-3802
Acc: 8773400131326670
Issue/Resolution: wants a tech appointment for the new tv to be set up in the basement,issue resolved
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Roj talked to XI LI -Discussed ACP
CB: (703)485-6436
Acc:8299700044055398
Issue/Resolution: modem activation,cx wants to set up technician appointment because they don't have coaxial wall plate, issue resolved
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Roj talked to Christine Goldback-xm pitch not yet interested
CR Ticket #CR079816202/CR079816503/CR079818277
CB: (570)205-0736
Acc:8993115770007050
Issue/Resolution: modem activation, ran itg for activation,set up username and password, ran itg for phone activation and no dial tone,issue resolved
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Roj talked to Kenn Pogash - xflex pitch not interested has an existing streaming box
CB:
Acc: 8499052980036331
Issue/Resolution: inquiry of internet data,issue resolved
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Roj talked to none
CB:(908)310-5308
Acc:8993204270023617
Issue/Resolution: no interaction happened
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Roj talked to Michael Teehan- internet pitch has a current internet provider
CR Ticket #CR079823362/CR079824170
CB: (508)685-5455
Acc: 8773105070029009
Issue/Resolution: cable box activation, ran itg for activation and utilize no picture itg but still not resolve, set up tech appointment,issue resolved
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