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ACC NO.:
CALL BACK NO.:
ISSUE:
----------------------------------------
MANUAL TROUBLE CALL REQUEST
CALLER:
ACC NO.:
CALL BACK NO.:
ISSUE:
REMARKS:
----------------------------------------
CALLER: Domenico Panaccio
ISSUE: wants to lower down his bill
STEPS TAKEN: informed and educated cx about his options that is available in his account
- no changes made
ACC NO.: 8499050230420156
-----------------------------------------
CALLER: Monique Moncrieffe
ISSUE: wants to reschedule tech appointment
STEPS TAKEN: successfully rescheduled
tech appointment on 3/9/2023 - 1000-1200
REMARKS: cx wants to be notified 1st before
the tech visit whether through call or text.
ACC NO.:8993111622265186
-----------------------------------------
CALLER: Thomas Mease
ISSUE: modem and telephone activation
STEPS TAKEN: ran ITG
CR Ticket #CR079786940
REMARKS: modem is activated
- home phone is activated (7178655382)
CMAC: 946A77C3A298
ACC NO.: 8993112350008293wifi name: tnl
-----------------------------------------
CALLER: Jessica Gangloff
ISSUE: home security/camera issue
STEPS TAKEN: transferred to home security
department
- no changes made in the acount
TICKET:
REMARKS:
CMAC:
SN:
ACC NO.:8499050090279825
-----------------------------------------
CALLER: Kevin Beresford
ISSUE: wants to disconnect LOB but the
the call got disconected
CB: (860) 322-7309
ACC NO.:8773400112713177
-----------------------------------------
CALLER: Tyler Tonlin
ISSUE: caller not verified
-proceed with caution
- no internet connection
CB: 6099701440
STEPS TAKEN: ran ITG
TICKET:CR Ticket #CR079819592
REMARKS: issue resolved
ACC NO.:8499050430461224
-----------------------------------------
CALLER: Albert goode
ISSUE: wants to confirm if his payment went
through but he's an authorized user
in the account.
Call back no.: (908) 310-5308
STEPS TAKEN: educated the cx and gave
alternative ways to confirm his payment
but cx refused and disconnected
TICKET:
REMARKS:
CMAC:
SN:
ACC NO.: 8499052980036331
-----------------------------------------
CALLER: Zachary Ferrauolo
ISSUE: wants to activate flex but the device
was not added to her account yet
CB: 2036009999
STEPS TAKEN: added her device on the account
and helped her with on-screen activation
- no ITG needed/Issue resolved
REMARKS:
CMAC:
SN: MV2119VM4820
ACC NO.:
Model no.: ax061aei
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